Illinois Auto Glass, INC

Formal Complaint Regarding Unethical Practices at Illinois Auto Glass in Joliet I am writing to formally express my concerns regarding a troubling experience I recently had at Illinois Auto Glass in Joliet. I brought my car in to have my windshield replaced and was initially quoted $260. However, after they removed the windshield, I was informed that the price had increased by an additional $40 to address rust removal. Due to this unexpected price change, I decided to take my car elsewhere. At that point, the staff attempted to pressure me into paying $200 in cash—despite the fact that they accept credit card payments—just for removing the glass. They had previously stated they could reinstall my old windshield, but when I requested this, they refused to provide a receipt, claiming it was against the law to reinstall a windshield if rust was present. I found this contradictory — if it was illegal to reinstall the windshield, they should not have offered to do so, and refusing to provide a receipt for a cash payment raised serious concerns. When I questioned this, they said it would be a "verbal agreement" because they did not want to assume liability. Ultimately, I had to contact the police to obtain a receipt for the cash payment. It was only after the officers arrived and activated their body cameras that the business provided me with a proper receipt. I am extremely disappointed by the lack of professionalism, transparency, and ethical conduct I experienced. I feel it is important to bring this to your attention and to warn others about these practices. I hope this matter is taken seriously, and I urge the company to address these issues promptly. ---

A long over do review for this TRUST WORTHY business that will NOT RIP YOU OFF. The SUNROOF on my Jeep shattered, it had caved in and was pretty much destroyed. I shopped around quite a few repair shops in the area and in the city. Many wanting to charge me about $4,000 for the repair. Until I came across this HIDDEN GEM, Illinois Auto Glass on Cass st. The gentlemen in the shop were for one honest about the work that needed to be done. I had originally bought my own(Junk Yard) sunroof replacement and they attempted to put in on ONLY to call and say I was sold the wrong sunroof. The gentlemen called around for me to locate the correct one and within a day he did. I PAID LESS for he sunroof the gentlemen located for me than the one I originally bought. I was given a review of the work that was going to be done which included; Straightening out as much as they could the caved in part, and getting the sunroof to work properly. However I was warned once the sunroof was installed I may have a LEAK, but fast forward months of driving my jeep again there has NOT been any leaks and my sunroof works LIKE NEW! Over all I paid close to $470 unfortunately I don't have the damaged picture anymore but here is the restored sunroof.

We ordered a front window on a Saturday, we had an appt on Tuesday at 8am. These guys are awesome. They were fair, honest, and did phenomenal work. You can go to the corporate businesses, but you are not going to get the quality of work that I did from these guys. This is a family owned business, and I would recommend them over anyone. If I’m ever in need of glass repair again- I won’t think twice about where to go, cause Illinois Auto Glass is the BEST!!ServicesAuto windshield repair

If I could give them a 100 negative stars I would. From the moment I arrived, I noticed a lack of professionalism, which set a negative tone for the entire experience. The staff was unhelpful and dismissive, and I felt as though my concerns were not taken seriously. To make matters worse, I found the pricing to be excessively high, far beyond what I would expect for the services rendered. I felt that I was taken advantage of, which raises serious concerns about the transparency and integrity of the business. Based on my experience, I would strongly advise others to be cautious when considering Illinois Auto Glass for their needs. The combination of unprofessional behavior and inflated pricing reflects poorly on the company, and I would not recommend it to anyone. I hope this complaint serves as an opportunity for your company to address these issues and ensure

Great Experience... definitely recommend to other business owners with multiple vehicles in their fleet. Ever heard the saying " you get what you pay for"? Well I am here to say that with this family owned business that is not the case. Great craftsmanship at reasonable prices. The price you are given includes the Taxes, and most importantly no hidden fees creeping up on your bill. Illinois Auto Glass has been servicing our fleet of 20 plus Tractor Trailers for over a year. These Gents have kept our trucks on the road, even at last minute fixes on a Friday afternoon, They get it done... Guys, thank you for your partnership in 2017 and for keeping our trucks on the road...

Absolutely horrible! Yesterday made an appointment for 8 am to repair my back windshield. I dropped my car off and Was told it’d be ready by 11am. I called at 10:45 am and was told whoever they ordered the glass from sent the wrong one and the right one should be there by 1pm. I call at 2pm after receiving no call and His exact words “ I don’t know man. They left it somewhere . Bring it in tomorrow.” Zero communication. Absolutely horrible . Would not recommend even I’m emergency. If you can’t drive with a broken window. Just walk if this place is a last resort !ServicesAuto rear window replacement