High Tech Auto Glass

Susan in customer service department was very knowledgeable and assisted with opening my insurance claim, which was approved quickly. Susan promptly scheduled my installation and she was very flexible based on my availability. On installation day, the technicians contacted me with their approximate arrival time. They were both very friendly and answered my questions. I was happy to learn the new windshield was OEM (Lexus) glass. The installation was completed in about 40 minutes and they texted me when they were done. I would highly recommend this company. Thank you for the great service!

THIS IS WITHOUT A DOUBT THE MOST INCOMPETENT AND DISASTROUS WINDSHIELD REPLACEMENT SERVICE I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH! DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY! THE COMPANY SENT AN INEXPERIENCED AND UNPROFESSIONAL TECHNICIAN WHO MANAGED TO DAMAGE MY DOOR PANELLING WHILE ATTEMPTING TO REPLACE MY WINDSHIELD. NOT ONLY DID THEY FAIL TO INSTALL THE WINDSHIELD PROPERLY, BUT THEY ALSO LEFT MY VEHICLE IN A WORSE STATE THAN BEFORE. AFTER MULTIPLE ATTEMPTS TO REACH OUT TO THE OWNERS AND RESOLVE THE ISSUE, I HAVE RECEIVED ABSOLUTELY NO RESPONSE OR APOLOGY FROM THE COMPANY OWNERS. NOW, I AM LEFT WITH NO CHOICE BUT TO FILE AN INSURANCE CLAIM AGAINST THEM FOR THE DAMAGE THEY CAUSED! PLEASE SEE THE PHOTOS BELOW ALONG WITH THE VERIFIED INSURANCE CLAIM NUMBER FOR REFERENCE!! BEWARE OF THIS COMPANY AND SAVE YOURSELF THE HEADACHE!

I had a terrible experience with this company when they replaced my windshield. They failed to properly fix the molding on the top of my car, which came off after they replaced my windshield. They sent out a technician who proceeded to put blue tapes and said he will be back in two days but never did. When I contacted them to resolve the issue, they refused to repair it unless I paid an additional charge. They refused to connect me with a manager, and gave me the runaround. I have been driving around with a defective windshield for over a week due to their lack of responsiveness and poor customer service. I cannot recommend this business to anyone. Their unwillingness to take responsibility and resolve the problem is unacceptable. I will be reporting this incident to the Better Business Bureau. Avoid this company if you value your time and money!

Update: Since posting this review, Hi-Tech Auto Glass has made it right. They replaced the defective windshield with the original brand I had originally requested & paid for, and provided excellent service during the follow-up. I truly appreciate them stepping up and following through. While the initial experience was frustrating, they handled the resolution with professionalism, and I’m glad to say the issue is now fully resolved. I had my windshield replaced by Hi-tech Auto Glass on June 7th. Right after the install, I pulled out of my garage to run errands and I noticed two pits in my direct line of sight. I immediately called the office (before I hd even driven anywhere), and was told “that can happen while driving” - putting the onus on me. I reiterated, I hadn't driven anywhere yet. They did send a tech out to inspect the glass, who confirmed the pits are on the inside of the windshield and can’t be repaired. I was told they would get me new glass, but despite following up multiple times (including in writing/text), I haven’t received a response for weeks. Having paid over $1,000 for this replacement, I’m frustrated with both the defective windshield and the lack of customer service. I’d be more than happy to update this review if they step up and resolve the issue, but at this point, it’s been nearly two months without resolution. Not what I expected for the price or the promise of service.

Highly recommended!! I was off-roading with some friends in my jeep and cracked the windshield.. I tried putting it off but I couldn’t stand to see the crack everyday and decided I couldn’t put it off.. I called high tech auto glass and they had someone at my house the next day! They even helped me deal with my insurance company and had everything said and some faster than I could have imagined! I really appreciate the professionalism and handling everything with the highest level of care. I highly recommend them to anyone in need of any glass repair on the their vehicles, they’re the best!!

High Tech Auto Glass exceeded all my expectations when I needed my windshield replaced. From start to finish, their customer service was nothing short of amazing. The staff was incredibly knowledgeable and guided me through the entire process with ease. They made scheduling convenient, and their promptness was truly impressive. The quality of their workmanship is unparalleled. My new windshield looks flawless, and I can already feel the difference in driving comfort and safety. They used top-of-the-line materials and their attention to detail was impeccable. What truly sets High Tech Auto Glass apart is their dedication to customer satisfaction. They went above and beyond to ensure that I was completely satisfied with their service. Their friendly demeanor and willingness to address any concerns made the whole experience stress-free. I highly recommend High Tech Auto Glass to anyone in need of auto glass services. Trustworthy, professional, and committed to excellence, they are the go-to choice for all your auto glass needs. Five stars without a doubt!