Hammond Auto Glass

If I could give this place a zero I would 1,000 times and more. They didn’t bother calling me about an issue they had with a window they ordered but when it came close to closing time I got no phone call that my car was ready so I HAD TO CALL THEM. Not only did they not take into consideration it takes time to get there, they put me on hold because they didn’t want to wait for me to get there and when I arrived keep on mind I was still on hold with them, the place was closed. There was a truck outside I’m assuming it was a technician, he played dumb when asking him about the place and left shortly after we walked to the front. WOULD NOT RECOMMEND THIS PLACE. Decent price but I would spend more for better customer service!! Disrespectful, rude, ignorant workers. It’s sad that these places get good reviews but treat their customers like complete garbage.NegativePunctuality, Professionalism

So the pictures I attached to this are the before and after. But, my experience here was fantastic. They replaced my front windshield, and they did such a great job. I originally had a crack starting from the outside of the windshield to about 6 inches inward. Then it started cracking more due to temp changes and the air pressure in my car. I immediately got an appointment booked. I was scheduled for 8:30 am and I was out of there by 9:30 am. I had to pay a little under $350 for the entire repair. This was the first quote I got after calling Safelite. Let me tell you, this is MUCH BETTER than Safelite. They wanted to charge me over $1,100 for a front windshield replacement. Hammond Auto Glass is definitely worth the time and money. DO NOT PAY FOR A SERVICE THAT COULD BE DONE CHEAPER BY A LOCAL COMPANY!

Ya know, people have there own different negative or positive opinions about places or people BUT I was Referred to go to this shop and it was my first-time doing business with them and they were Awesome from the start! The front desk employees were really nice, and the guys did a great job on replacing my Windshield and it only took about an hr, prices were affordable and my windshield replacement comes with a WARRANTY! I would most definitely Refer others to them! Thank you and Keep Up the AWESOME WORK!!!!ServicesAuto windshield repair, Auto windshield replacement

For the second time, Hammond Auto Glass has come through in a last minute crisis. They replaced the windshield on my Altima a few years ago and just yesterday they replaced the window on my Rogue Sport. Both times they were fast, reasonable, and polite! Imagine being told by your insurance on two occasions that it would cost almost $500 to replace auto glass. A headache right! Both times Hammond Auto Glass replaced my auto glass it was in less than 2 hours and it cost me LESS THAN HALF the price of what insurance wanted. Also, for yesterday’s replacement my window was broken that morning and they replaced that afternoon. SAME DAY SERVICE. I didn’t have to worry about my car sitting overnight with no window. Will be going to Hammond from here on out for all auto glass needs!ServicesAuto power window repair, Auto windshield repair

I noticed a chip a few days ago and since I have a long trip planned over the weekend I figured I better have it fixed. As I was sitting in the waiting room I was asked to go in the back where my vehicle was. I was greeted by a young gentleman who pointed to the spot on my windshield and asked, is this the area of concern. I said yes. He said it has already been fixed. I couldn't believe what I was hearing and then thanked him for being so honest! Honestly, I would not have known if he fixed it or not. The front desk woman then walked up to me and handed me back my cash. I will definitely recommend this shop and continue to share the wonderful treatment I received. Thank YOU!

If I could give a half a star I would. I reached out to have my driver's side window replaced in my Ford E350 Work Van. The lady who received my call at 8:30am appeared to be very nonchalant, and obviously preoccupied with something else. I explained what was wrong with my vehicle, and what was needed to repair my driver's side window. I also mentioned that I purchased a regulator and motor kit in the event there are other issues when they remove the door panel, and it doesn't offset how long the job takes due to a lack of parts. She says okay, and then asks about my windshield. I said, my windshield is fine! She gives me an appointment of 3pm. I took off work to get these repairs done to prevent my vehicle from getting broke into, so 3pm it is. I get there, give her my keys, and the installation tech says, your windshield is fine, you want us to look at the driver window as well? WAIT WHAT!!!!? After explaining to him that I'm not here for a windshield, I was told to get see her again because apparently, she wants to sell you a windshield. She says OH, you didn't want a windshield. I said we had a whole conversation about the driver's window and parts I purchased... NO I don't need a windshield. She looks through some papers, a book, and then her PC, and proceeds to say... Well, this is just a minor inconvenience. we can fix it tomorrow! WAIT WHAT!!!? This is not a minor inconvenience lady, I took off work, I had to remove the hack job board up repair I did to get here, now, I have to do another piss poor board up job, hope no one breaks into my van, take another day off work, and hope you can get it right tomorrow...........NO this ISN'T a minor inconvenience! I took my keys and went to Glass City Inc in Gary on 49th and Broadway! They did a phenomenal job...!!! If you want it done right at Hammond Auto Glass.... bring the motor, regulator, and "WINDOW" so that you're not minorly inconvenienced! I think the owner/manager should consider receptionist training, and how important the client is, and don't assume that when you mess up, it's "NOT" just a minor inconvenience!