GlassPRO Auto Glass

Showed up right away to replace our semi windshield.. Very satisfied.. Definitely will use again if need be.. Edit to my previous post We called to have another windshield replaced. Before a tech would even show up the lady informed us we’d have to pay the invoice n full ($790.00) We don’t do business that way. Needless to say we won’t be a repeat customer. Never heard of operating a business like this where full payment was to be received prior to services being done. Kinda hard to collect back on a bank card when the lady informed us we would need to cash app the payment to her. Our 1st windshield had done by your business wasn’t done that way. And reading previous reviews other ppl stated you never showed up. So we pay you the $800 plus prior to you even showing up then have to fight to get our money back? Great way to do business right there. Real professional.NegativeProfessionalism

I was told my appointment was 1-2 pm. No problem I arranged to be home at this time just for this obviously. Around 2:30 I contact the same person who reached out to me to ask what time someone would be coming. Not only was I told an additional hour and 30 mins but this guy has the WORST customer service ever! Ask em does the time work for you yes or no cause we are running behind! Like he didn’t care about me setting aside time to get this done at the set times. But he was so rude about being late! He didn’t have any customer service skills at all! Told me he was the owner and there was no one else I could talk to! I don’t recommend this company to anybody! However I did find a place that does the same thing and charge half the price! I’m so glad he was late and I got to save my money! Stupid customer service!

They are thrives. Stay Away So I Called for a quote to replace windshield on Truck I was given a price of $680 & scheduled for next day. The next day I had to call in to ask when they were coming out. I was told they are trying to find the glass. Then a lady called me & told me since they are not able to find after market glass they are installing Factory glass which was going to cost me $980 which is $300 more for what I was quoted. So I said no I can’t do it. To my surprised I was charged $200 which is not refundable. I called the manufacturer to ask about the price of the windshield they told me it was $213 plus tax & they said the service provider was definitely ripping me off. A very unprofessional & rude owner I spoke to not willing to refund me my money back I do not recommend them at all it was a waste to my money & time. Take your money somewhere else.NegativeProfessionalism, ValueServicesAuto windshield replacement

Atlanta, GA location , I was charged $952 to replace Freightliner Cascadia windshield on Sat Sept 18. They called driver 1hr later to say that they can not replace windshield until Monday Sept 20th. I asked for refund since we could not wait until Monday. They said refund issued, could not send receipt because of computer problem, was told it will be 5-7 business days to get refund. Still don't have it and cant reach anyone. Stay away from these crooks. I did dispute after 7 business days. Restocking fee for windshield you could not get on Saturday ? You told my driver you can not get windshield from warehouse, or the one that "you had" when I called you, was in bad shape, I have recorded conversations with you guys. So restacking fee makes no sense at all. I was told other the phone it will cost $825 all in and I was charged $952. People stay away. Reported to NTTSbreakdown.com as well.NegativeProfessionalism

Most horrible experience ever!!!! based on the reviews, I decided to go with this company and it was the worst decision...Waited around for 2 days for these people and no show...Called and guy scheduled me for a windshield replacement and never showed, when I called, he then says "oh I need to reschedule you for next day because we got behind, I asked "not even a phone call to let me know you could not make it?" he said we just got behind and rescheduled me for next day 1pm...So I got a phone call from them at 11:57am they said they had one stop then on the way to me, I asked "so you guys will be here by 1pm?" His answer was Yes or just before 1pm..I was feeling better and just waited, cancelled multiple things I had to do from day before and can you believe 1:30, 1:50 no call..Then I got a call at 2pm saying we're on the way to you, and instead of me flipping out I said "ok"...I then received 2 calls from them that were accident calls and I could hear them in the background talking, laughing, chilling, just having a good ole time while I sat around waiting on them..I called them back and cancelled....Guy was very nonchalant and really didn't care..I'm big on customer service because that is a major part of my profession.. I DO NOT RECOMMEND THIS COMPANY AND I'M VERY DISAPPOINTED

Was recommended this service through Progressive Insurance. DO NOT use them. The amount they charged my credit card and the amount they charged Progressive came out as a $54 difference. It's been a month and they still have not refunded me my money. This is a scam of a business. Edit 10/31: The part ordered from OEM was good faith of the business because the trim was broken during window replacement. Unless I called about it while the worker was still there, my car would still have blue tape on it as a "repair" on the trim. Also, for my refund, I was told that it would be deposited the same way it was charged, which was on my credit card. It has been 1.5 months and I still have not received my refund after several emails, phone calls, and texts to "accounting". As a family company I expect better. Future customers do what you will with this information and their response.