Glass America (Formerly Complete Auto Glass)

I met Jason several years ago when I lived in Barneveld. He was very knowledgeable and was helpful to me when I needed a windshield (which I installed myself at the time). I held onto his card in case I needed glass work in the future. I like to support independent shops who do good work. So when I needed the windshield replaced on my Honda, I scheduled the work with Complete Auto Glass at the shop location in Verona. Lori said it would take about 45 minutes. By the way, Lori was very helpful over the phone. And I made an appointment for 8am, thinking it would be less likely to be get behind an earlier shop job that might cause a delay. I removed my dashcam and even the front A-pillar interior trim pieces so that no wires would be in the way. This is an old-school windshield - no radio antenna or anything fancy. Instead of 45 minutes it took nearly 90 minutes. I wasn't told why, but I know that things happen, and I wasn't really concerned. When the vehicle was returned to me, I was mildly disappointed to find a lot of dirt and debris on the dash - and large chunks of the old urethane on the carpeting. Also, one of the windshield wiper arms had not been properly indexed when it was re-installed. Ok I understand this is minor stuff. The glass itself did appear to be aligned straight and that's what really matters right? I decided this was all not worth worrying about and moved on. When I went to fix the mis-aligned wiper arm is when I discovered the deep scratches on the hood in both corners near the windshield. I was very surprised. It's apparent that no attempt was made whatsoever to protect the paint. I can't even imagine what they were doing to scratch it this bad, short of standing on it with their feet. So now I'm faced with having to sand and buff to correct the paint. I wasn't going to even write a review, but the constant reminder of seeing the scratched paint every time I walk up to my car now pushed me to do it. I need to get this off my chest. And they need to know that this kind of stuff does matter to people. I'm sorry Jason, but I will not be back. And if I ever need glass service of any kind in the future I will have it done at my location where I can observe the work being done. I gave 2 stars because to the best of my knowledge, the windshield has not leaked so far. So there is something positive.NegativeQualityServicesAuto windshield replacement

Overall professional, reasonably priced, good quality, and a great experience. Very fast service - I filled out the form on their website and had a call with a quote within an hour or two, and they said they could send someone to fix it the very next day. I was still shopping around at other places and they said the could match it if the terms were the same, but it didn’t matter as their price was right in line with others I could find in town. The tech was very professional and had it replaced quickly and the quality looks great - no issues so far and has the comfort of a lifetime warranty if any installation issues arise.

I would highly recommend this place. We had been on the road for almost 12 hours when a rock hit our windshield and it instantly started to spider. I did a quick google search and came across this place and what a blessing it was. They were so kind to us and got us right in. The tech had already left the shop but was kind enough to come back just to help us out. The ladies in the shop were so friendly and welcoming. we enjoyed good conversation during our wait which wasn’t long at all might I add. If I could give this place 10 stars I would. I can’t thank them enough for the kindness and compassion that they showed us they saved our trip!

Given that I wasn't happy about needing a windshield replacement in the first place, this was one of the best customer service experiences I've had in a long time. An actual human answers the phone. That human is actually friendly and efficient. The scheduling was flexible and I was able to get an appointment soon. The service was quick and the price was pretty reasonable. The staff were able to explain the price and the process clearly. I had a minor issue (the plastic cover around the base of the rearview mirror popped loose) and they sent someone to my house to fix it the next morning. Excellent service start to finish.

I am so glad I called Complete Auto Glass in Verona! When I first called, I had to leave a message, but they called me back within 10 minutes and they were super friendly and helpful on the phone. They offered to come to my home (at no extra charge) to replace the back window in by van! They didn't have any disposal fees or trip charges either! Just simple, honest pricing. They showed up when they said they would and the installer was really helpful and kind. When they were finished, they were able to charge my credit card right away and they emailed me a receipt immediately. The window looks great and it was a really painless experience! I hope I don't need to have anymore glass replaced for a long time, but if I do, I will only use Complete Auto Glass!!!!

Wow what an incredibly awesome experience from start to finish. We spoke with both Lori and Jason both of whom were incredibly professional, kind and courteous. They were able to quickly find an opening in their schedule for a new windshield for our car. During the time at their shop the installers were incredibly knowledgeable and even went so far as to show us the work they were doing and the areas of concern or what we should pay attention to. The atmosphere was nice and comfortable with wifi and ample precautions with the current pandemic. Overall this was an absolutely awesome experience for what is otherwise a bummer to have to deal with. They made it pleasant, quick and painless to get this issue resolved - can not recommend them enough - thank you for being fantastic!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement