Don's Mobile Glass

I had a crack in my windshield and I foolishly tried to get it replaced at another place. That other place couldn't even give me an appointment for almost two weeks. Then, the day of of the appointment, they cancelled the appointment! So I called Don's Mobile Glass, and they got me all fixed up in less than three days, even though they had to order out to get my car's specific windshield. They were very honest with me about what needed to be done and how long it would take. In fact, they under-promised and over-delivered!PositiveResponsiveness, Punctuality, ProfessionalismServicesService not listed

After my rear view mirror literally fell off, I followed the recommended process and brought my car to Don's Mobile Glass. Unfortunately, my experience has been far from satisfactory, and I believe it's crucial to share the details for improvement: Initial Repair (1): The rear view mirror was fixed, but shortly after picking up my car, system errors emerged, indicating an incomplete repair. I bring it back, same day. Second Visit (2): Upon returning to address the errors, I was told that the system needed calibration. While it was rectified, I found it concerning that such a critical step was overlooked. Third Visit (3): Less than a week later, the same issue recurred. The mirror falls off, but this time is promptly replaced, but the repeated system errors emerged raising questions about the thoroughness of the repairs. Fourth Visit (4): During the fourth visit, it was revealed that the system wasn't calibrated properly, yet the car is provided to me as though completed. This recurring oversight led to unnecessary inconvenience and the possibility of additional charges. I am disappointed not only by the technical issues but also by the lack of customer service and the need for multiple visits to address the same problem. I have filed a complaint with the state to address these concerns. I believe it is essential to share this feedback for the sake of improvement and to prevent others from encountering similar challenges. I hope necessary steps will be taken to rectify these issues and enhance the overall service quality.

Poor service. I made a reservation to have my windshield replaced. I scheduled for a Saturday morning appointment as I was coming from out of town. Confirmed my reservation the day before. My wife and I drove to Modesto in two cars so we could get some errands done while my windshield was being replaced. Checked in before my scheduled appointment at 10am and advised them I would be dropping the car and coming back to pick it up when it was ready. Three hours later I still hadn't heard from them. Came back and they had not even started on my car. I asked for my keys and wasn't even given a simple apology. Maybe they've grown too big and lost their service touch. They might do good work if you have time to sit there and pressure them to do it...NegativePunctuality, ProfessionalismServicesGlass installation

Would like to share my experience with this place. I went here after being told by the dealerships to come to get one of my rear window defrost coil cords that were detached put back on. When I got there to talk to someone, a service tech assisted me and came outside to look at my vehicle, he then tell me that they can’t do it because they can’t warrant it and the only thing I they could do for me is to get a new glass that is going to cost me almost $600. Now you telling me that you are wanting me to replace my whole rear window glass just because of one cord that is detached from it when there is nothing wrong with the window itself? If I would have done that, they would have took that rear window from my truck, fix it up and sell it to another vehicle and take me for granted over one cord. I feel that as a good efficient service, if you can do the work in which you are an auto glass company so I am pretty sure you can, to at least help me on that part but instead turn me away because the work isn’t warranted. I do not recommend this company as it seems they are out to get you more than help you.

Called for a quote on a broken front yard window. The service tech arrived and said he would give us a quote later, that it would come from the office staff via email. Had to call the next day and still no quote. Once the quote came in it was 4 days later. Now that the deposit was paid they have not scheduled the work. It has been over a week with a broken front yard window and still no word from the office. As a business owner myself i see this service as unacceptable. The smaller window companies are much better at customer satisfaction and we will most likely be pursuing other options for our window needs in the future.

Recently had Don's Mobile Glass install glass for a custom shower at our home. Although I am satisfied with the finished product I am extremely disappointed with the process. Due to a recent holiday and family coming from out of town we had a very tight time to complete the work. I got quotes from 3 local custom glass companies and Don's Mobile Glass was double the othe 2 companies for an expedited install but promised that they could do the job within our time frame! The glass when it came out was cut wrong! With only a couple of days before all our family arrived they again promised that they would make the glass company cut another piece and complete the install before we had a full house, they didnt! They showed up a week later the day before all our guests were leaving and with the exception of an apologetic installer we never heard from the management, was offered any compensation or even an explanation of what happened!! As a contractor myself this is unacceptable and I will NEVER use or refer Don's Mobile Glass ever again!!