Defender Auto Glass - Mentor

I needed to supply the glass and Defender gave me an install-only price that was very reasonable. They allowed me to leave the glass at their shop a couple days ahead of my appointment, which was very helpful. I was able to get the car to them early on the appointed day and they were able to have the work done ahead of schedule. I was impressed with their friendliness, helpfulness, and the quality of work.Everyone was great, especially Rich! Thank you and your team very much.

Our windshield was cracked on a weekend and I filed an insurance claim shortly after. I realized then that I forgot to up our glass policy and full replacements were running $500 for the deductible. A few calls later and I canceled the insurance claim. Defender was less than the deductible and did the job the very next day. I received a call when the technician was in-route. He was professional and quick, removing, cleaining, and replacing the windshield. Provided all the info on when I could drive, what do to, etc. Would recommend 10/10.

I had to call Defender a few times for some questions I had And each time I got on the phone with someone I was treated with respect and kindness, and just general, excellent professional professionalism. Jon was the gentleman who replaced my windshield and was very prompt very polite and very quick. I will recommend Defender to anyone who asks. I enjoyed the experience. Also their prices were better than other companies I called.

I highly recommend Defender Auto Glass. Their prices were the best and their customer service went above beyond. They sent out a technician the next day. He was professional, polite and finished the job quickly. The next day, I noticed a small distortion in the windshield on the passenger side affecting an area less than an inch. Although the distortion may have been within OEE manufacturer's tolerance (my thoughts, not theirs), Debbie said they would get a new windshield and send someone out to replace it. They wanted to ensure 100% satisfaction. Within a day, a tech was out and quickly swapped them out. The replacement looks great. Defender carries top tier OEE windshields made by companies who supply many of the OEM glass (examples PGW, Pilkington), along with the OEM option as well.

I called around different places and everybody was extremely high in price I called defender Auto Glass in mentor and they had a very reasonable price for changing the windshield on my Jeep I was able to get an appointment right away they came to my home and did it right in my driveway Jesse was extremely kind and efficient on his work we have another truck that needs a windshield and we definitely will be calling defender Auto Glass for that truck as well I highly recommend this company !!!

I’m extremely pleased with the back window repair I received. Tyler did an excellent job, demonstrating great attention to detail throughout the process. The service was not only top notch but also efficient… my car was in and out within a day, and it was ready to roll in just an hour after the repair! The entire experience was smooth and hassle free, and I truly appreciate the outstanding service. I’ll be sure to recommend this shop to others in the area!