Dealer Auto Glass Phoenix

We got a stone chip on Monday, while continuing to drive it turned from a chip to a huge crack, so we got to our destination and looked on the computer to see who we could find. We actually did find another company, who promised to fix on Tuesday then we received a call back saying now it could be Thurs or Friday and again another call to say Saturday or Monday. We didn't want to wait any longer so we tried Dealer Auto Glass spoke with Kelsey she was so understanding polite and extremely helpful. We called at 8am by noon they were installing the glass. We are extremely happy with the service and attention to detail. Rocky was the installer with over 40yrs of experience polite friendly and very professional (Rocky all the best to you and your entire family and I Will have a Tommy burger for you & Kelsey good luck on the lottery) I would definitely recommend this company we are from out of town and now we can safely continue our journey thanks to Dealer Auto Glass of AZ.

I booked my windshield replacement with a lady named Betty, she had promised me that the installer/technician would bring the $150 with him to give to me at time of install. Technician has no idea about this arrangement, even though it's plastered all over their website and marketing that they give you a $150 cash rebate. I don't believe this company even does installs as the installer came in a Diamond Auto Glass truck. I think they are just a lead generation company for less reputable glass company's. Very disappointed with the bait and switch.

Horrible! The guy that put my windshield in was either inept or just didn't have any respect for other people's property. Firstly, he didnt have all the tools to do the job (didn't have correct torx bit to remove screws). Then he completely broke the cowl cover, which understandably was dry rotted, so I could look past it. BUT he didn't reinstall the window moldings correctly, didn't put all the screws back in to hold it in place, and scratched the paint on my car! Then if that wasn't bad enough, he tried to buff it out with something that scratched it up even worse! I wouldn't let these guys put another windshield in my car if they paid me! Windshield cost me a couple hundred bucks, and fixing the stuff he broke is going to be another couple hundred! Avoid this place; prices are good, but there will be other unforseen costs.

Exceptional service from beginning to end! Gary, who took my call was informative and knew exactly how to manage the insurance claim and worked with my time frame! Andy the auto glass tech showed up at my door on time with a smile and set me at ease due to the fact that my 2015 GMC Acadia was only a month old. I honestly can't tell that the windshield was ever replaced! Now I understand why my father recommended Dealer Auto Glass and I will from now on also! Great job!

DON'T USE!!!! They "claim" they will mail you a rebate of a certain amount of money in a 2 week period, but don't hold your breath. You will never see it! I personally have called their CEO 4 different times leaving voice-mails (cause he never answers his phone) asking him to please call me back, and I haven't heard a thing. They were very attentive when I was shopping for a windshield, but not after the fact. Oh yea, and they use the lowest grade of glass when they install, you have to know your glass to make sure they are bringing you actual "Dealer auto glass" they will tell you its the same thing, but ask anyone who knows anything about cars, and its a LIE! Don't use these scam artists, take your business elsewhere.

The customer service was great until my chipped windshield turned into a crack when the tech was attempting to fill it in. I understand this happens and was warned before the tech started. But when I was told I would receive a call in 30 min. to discuss replacing the glass I didn't receive that call. When I called the office myself and explained the situation the guy I spoke to couldn't even find my information in the system even though they already took my money. And I wasn't given a receipt when the tech left so I basically had no information from them other than a phone number. The man I was speaking to at the office attempted to look up my windshield model and then went on to tell me the difficult process it would be get the replacement and because he couldn't find me in the system he basically made no attempt to sell me a windshield, even though he could've just added me to system. Surprisingly, I received a call from the manager a few hours later and was given a quote, which was $330 more than quote I received just two days prior. I appreciated her apology for all the confusion and her attempt to help me out, but this was a very chaotic business to deal with. Receiving services shouldn't be this difficult and the information customers receive shouldn't be this inconsistent.