Complete Auto Glass

I wish I could give them 0 stars, by far the worst customer service I have ever experienced. First time I called, they asked to put me on hold, they kept me on hold for 10 minutes and then hung up my call. When I called again a few days later, they did something similar. When I called to make an appointment, the girl was very nice (I'll give her credit for that). When my appointment day came for a service to come to me (window between 8 am - 1 pm) I made arrangements to work from home and cleared my meeting schedule to accommodate. To my surprise, 2 pm rolls around and no one has showed up nor called to let me know. 5 hours that I could've been getting meaningful meetings taken care of, wasted. When I called the shop they gave me hardly any answers about why the tech didn't arrive nor why I didn't receive any communication. Then at 4:30 the tech calls me, and poor guy, he was so stressed, clearly had been run ragged all day with all of his appointments scheduled back to back. When I told him I couldn't do the replacement at that time but wondered why I wasn't called he said "there's a bunch of people sitting around there next to phones, they should've called you". Overall, I had a really bad experience with this company and highly disappointed at the lack of trying to keep a customer or resolve this issue.

I wish I could give them 10 stars! From the very first call, they were incredibly friendly and supportive. Even after I agreed to their already fair quote, I asked if they could offer a bit more of a discount, and to my surprise, they lowered the price twice—without me even having to negotiate again. That level of customer care is rare! The service itself was flawless. They arrived on time, honored the discount, and even came to my location—something I didn’t realize they could do. I had assumed I’d need to drive to their shop, which would have been over half an hour each way, so this was a huge convenience. Justin, the technician, was fantastic. He was punctual, friendly, and took the time to communicate everything clearly. He completed the job quickly and even vacuumed up the broken glass from the incident, leaving everything spotless. I genuinely appreciated his effort and wish I had more to tip him. Completely happy with the experience—highly recommend them to anyone in need of auto glass repair! Will definitely hit them up again for my cracked windshield.

The gentleman who installed my windshield was very professional, but unfortunately he either installed the windshield improperly or we have an improper fit for my 2013 Ford Explorer. It took me a while to notice that there were problems because Colorado is very dry, especially the Denver metro. Once I moved back to Maryland (only a few weeks after the window installation) where it is very humid, I noticed the inside of my windows becoming foggy, which was strange, but I only realized what was happening a bit later. Considering I haven't been using my vehicle during the quarantine, I thought nothing of having it sit in the garage with the windows up. But because of the failed windshield installation, this led to a moisture build up inside of my vehicle, which led to a horrific mold also building up inside of the vehicle. I've tried contacting Complete Auto Glass for some kind of assistance with this problem, (at the very least a refund) to no avail.NegativeQualityServicesAuto windshield replacement

Easy to schedule, got us scheduled within a week, affordable prices, great warrenty! My technician Justin was very friendly and professional, he was patient when I didn’t understand some things and he went over them in detail so I could understand. I mean how many people know exactly what comes with repairing their windshield. Anyways, he was patient and gave me the time it’d take for the replacement, which was like 30-40 mins! So fast! I was expecting like an hour. He went over the Warrenty and what’s included in the price I paid. Check out was easy and I got a receipt. Thanks Justin for being so professional and educated on what you do! Highly recommend!ServicesAuto windshield repair

A few years back (January 2015) I had my window replaced by them, the service was fast and quick. What I got out of it was a disaster. The tech who replaced my window left glue and finger print marks on my car. To this day I still have his finger prints on my car. The white glue residue won't wash off on the interior. The tech didn't fully clean out the broken glass, so when I lowered and raised my window I could hear the remains scrapping against the new window. I called them and had them re-service my window. As of 07/08/2018 I still have pieces of glass from my old window in the door. And the glue residue still remains. After re-servicing the new tech informed me that the first tech unplugged my speaker wires and didn't even bother to plug them back in. Even after going in for a second time, they did not address the finger prints on exterior of my car, or the glue residue on the interior. On the plus note the 5”3 lady (maybe Carmen?) in the 20s-30s was very great, and had great customer skills.

Complete Auto Glass Recently had my windshield replaced by Complete Auto. They are terrific and I will use them again if need The called me promptly to schedule. Had to short notice reschedule and again got me scheduled kindly and quickly very next day. Aaron came out 9am share and was very personable and friendly. Gave me some pointers and was very informative on their placement and quality assurance and guarantees. Aaron was quick but very efficient and knew what he was doing. Left my windshield clean and ready to go Great job Aaron, you will go far in your profession sir. Appreciate you Complete Auto Glass is a go to company 😎👍🏾