Charlie's Auto Glass Pompano

I took my car to fix the front windshield and when they pulled the tape they peeled the paint off the roof of my 2015 Nissan Altima. I spoke with the owner Willie provided my Vin number as he was going to order the paint to correct the mishap that happened. I know this company for over 20 years and it has been 3 months of continuing to call them to find out if they received the paint so I can bring my car in for them to paint it and they keep giving me the runaround. Willie will call you back is what I get all day long and he never does. What happened to the Customer is always right as when I first brought the car my car was not damaged without any missing paint from my dealership. It was after they peeled the tape to hold the window that the damage occured. Not acceptable. Charlie's Auto has damaged my car and will not take the steps to rectify what they have done. Not cool Willie and staff.

Absolutely horrible. I have a 2019 mini cooper. The were supposed to put a oem windshield in but installed aftermarket junk. Chipped the post on passenger side and scratches on roof and drivers side post. Gasket on both sides are ruined and big gaps in trim. I meticulously maintain this car for them to deny any of this being their fault is embarrassing on their part. Paid for top quality work and got beyond substandard material and poor workmanship at best. They tried to explain to me in Spanish what excuses they had but I do not speak Spanish. I'm not one to complain but do not EVER use Charlies Auto Glass. They are not the company they used to be and Absolutely act like they could care less. Tommy McDonald. Super unhappy customer

You decide! Whether to trust Charlie’s Auto Glass of Pompano Beach with your precious vehicle? My truck came out of their workshop with serious damage to the roof after a simple windshield replacement. I did not see that damage on my truck when I left it with them, and I know and love my truck closely, I would have seen that! The owner or manager quickly called the technician who did the job, the technician had miraculously left the scene immediately. The technician said the damage was there when he started the job. The manager took the technicians word and took no responsibility for the damage. With many glass repair options it’s up to you to decide whether you can trust your vehicle to Charlie’s Auto Glass Pompano. I did and now I have $1,000 of auto body repair work to get done.

Cesar came out today and installed my windshild he was great! Did a very professional job he was very polite and cleaned up afterwards and explained everything.. I am very pleased as I told Cesar about a issue with Safe lite the insurance had sent them but they flat out said they could not replace windshield due to little rust spot.. I called my Insurance adjuster back and requested Charlies as our family always used Charlies on the past for cars and trucks from power windows to windshields the adjuster from my Insurance changed the installer to Charlies and we are so happy the windshield is in and all is well. thank you Cesar and Charlies! I highly recommend Charlies Auto Glass and Cesar! 😃

They changed the windshield of my Freightliner Cascadia 2022, it is not an old truck and it is the first time they removed the windshield of this truck and it has water leaking inside the cab, I called them to inform about the problem and send them the videos and they say no It is their fault, that it is the fault of the sealant on my truck and I am telling them that it is a new truck and that it had never any problems with leaks inside the cab until they changed the windshield on this truck, unacceptable and unprofessional work. And what I can read in their reviews, I'm not the only one who has had problems with water leakage when they change a windshield 👎, And yes I listened to you, you meant that the truck already had the leaking problem and that these trucks have this problem and it is not true, the truck never had water leaking until you changed the windshield and I called you formally just to inform you, I would lose more money bringing my truck to you again than having it fixed where the truck is located. I just called you so it wouldn't happen to other clients but I see that you have already done it with other clients.

Brought my car, they replaced the windshield and there was a ton of wind after leaving the shop and my wipers kept coming on randomly. Returned and they notice the issue where the windshield wasn't sealed and they were prompt to fix it. I mentioned the wipers coming on randomly and there was zero issues before bringing it in. They told me they don't have anything to do with the rain sensing wipers but they would take a look at it. They told me they put in a new sensor, as I drove out wipers started to come on randomly every 10 seconds. Decided to fix the problem myself. Researched and found that if the gel between the windshield and the rain sensing sensor had bubbles it would activate the rain sensing wipers. Had to buy a new gel for $25 and replaced it myself. It's disappointing that I was told they don't touch the rain sensing sensor yet still it has to be removed for them to replace the windshield. Even more disappointing I pointed out the issue and as professionals they couldn't fix it themselves and it took me 10 Mins of research and 5 more mins to install the new gel.