Caliber Auto Glass

My wife and I scheduled a windshield replacement and I took off work to be home for the install…. No one showed up and when I called, they said no one ordered our part, so they took us off the schedule, without any phone call or notification!!! I felt uneasy when talking to the rep when I made the appointment! She just sounded like she was unsure and didn’t know what she was doing!! Please, don’t ever do business with this company, ever!!!!

Just got my windshield done with Caliber auto glass and it looks great! The experience from the beginning was a breeze with the help of Lisa. She was very thorough with explaining the install process as well as very professional when it came to figuring out an ETA from the service technician. She really made me feel comfortable in this company to replace my windshield and we will continue to come here as well as reference the people we know.PositiveResponsiveness, Quality, Professionalism, Value

Bad communications. Last technician stopped installation since wrong windshield was sent and damaged things (broken clips and scratches to paint) which he did not disclose that was not found until the correct windshield was installed by the new technician. Was on hold trying to explain the situation and no one ever contacted me back from the company. Brand new car which is very upsetting. Caliber needs to talk to me to get this resolved. Im the customer, I’m not theirs. The second tech was good.

After booking an appointment with this company and paying them in advance they failed to show, and failed to communicate a request to reschedule. I called them to ask if someone was going to show up for this appointment, and I was only told then they needed to reschedule. I was told the next day or the following was available. Upon getting home and calling back to reschedule for the next day, I was told not available and it had to be pushed out to two days later, leaving me without the use of the vehicle until then. I’m sure they are a decent company and probably do good work, but this was a shite experience.

Amazing customer service experience! From the first check-in for our repair, to the repair updates, and finally to the final delivery ahead of schedule, the communication was frequent, timely, and thorough! Also, the repair turned out beautifully! Excellent polite staff members in every interaction. We hope we don't have to come to Caliber again soon, but if and when we need a repair, we will have no problem coming to Caliber again. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

I took my car in for a windshield replacement, they changed the location the night before, broke a part, said the replacement would be there in a day or two, I had to contact them 6 days later to ask the status, they didn't call me back. I called the next day and they had forgotten to order the part and had forgotten that my car was there. In addition, in the middle of all this, they called to see WHY my car was still there because the auto body people and the glass people don't communicate with each other. Summary - it took eight days to get a windshield replacement. My insurance tried to push another company but I wanted to go with Caliber because I had done body work there before (totally satisfied) , I regret that.