Big Rick's Auto Glass

We drove down here on vacation to visit family and get in some beach time, and a rock hit the edge of the windshield during the drive down. That quickly turned into large and growing cracks that needed to be taken care of before we headed back home. I called around for quotes and not only did Big Rick's give me the best price, but they also came out to where we're staying and installed the new windshield first thing the very next morning. They did a fantastic job and couldn't have been more friendly and helpful. I'll be recommending them to everyone I know in the area!

First off, if you’re looking to get any auto glass service done, stop right now and use Big Rick’s! I can’t say enough good things so let me start here. I had my window broken out, and all of my belongings stolen while at work. It has been one of the most stressful experiences. One quick phone call to Rick’s and one of the biggest stressors - my broken window, quickly resolved. Not only were Rick and his wife the SWEETEST, but they were helpful, knowledgeable, and QUICK. They also offered to replace my damaged windshield at the same time! They gave me a very reasonable quote within minutes, and within 24 hours came to my home and did an absolutely stunning job on my window repairs. I can’t tell you enough, thank you from the bottom of my heart. Should I (or anyone I know) need any auto glass service in the future, Rick’s will be my first call.ServicesInstallation, Auto power window repair, Auto side window replacement, Auto windshield replacement

This is John's Quality Auto on Seminole Boulevard. I am restoring a 68 SS El Camino number matching big block that I purchased from the original owner. I bought a complete glass kit from a restoration company and decided I'd pay a professional to install front and rear windshields to get a nice job. I lost the glass guy I used for many years due to cancer. I found Rick which seemed to be located a couple blocks from my shop and had good reviews. I called him to set up an appointment on a Monday morning, he made an appointment for Thursday between 8:00 and noon. He pulled a no call no show on me. That should have been a warning sign. I called him a little after 12:00 and asked if he was still coming and he said he got stuck in New Port Richey and his wife was supposed to call me the prior day to let me know. Not sure how she would know he was going to know he was going to get stuck on a job the next day? I told him I was in the process of moving and couldn't stay any later today. Asked if he could come first thing in the morning figuring that would have been around 8:00 a.m. I told him I get to my shop at 6:00 a.m. anytime after that is fine. His wife said that he could be at my shop at 6:00 a.m. which did not happen. And he said he would call me when he got home and looked at his schedule and that did not happen either. All of that should have been a sign for me to look somewhere else. He quoted me $300 to install my front and rear windshield. I've been around body and mechanical shops my whole working life and seen hundreds of windshields put in. Could of bought the materials for about 40 bucks to do it myself and done a better job than Rick but I was willing to pay for a good job. Old glass was removed, fresh paint, all he had to do was the install. No trim removal or install. Just set the glass on clean paint and go. All said and done he was in and out in less than 45 minutes so basically he got about $260 cash in that time for labor. He applied the urethane to the body of the car which I have never seen before. The problem is you really don't know where the windshield lines up on the body which is why you apply the urethane to the windshield and set it in. At one point he opened my door and stepped on my brand new polished aluminum sill plate to reach the middle of the roof instead of getting a stool out of his truck which I viewed as very disrespectful when somebody's got a classic car they're restoring. The aluminum plate was 3 days old without a scratch. When he was done he said he went a little high with the urethane but the trim should cover it up. I barely looked at it and paid them so they could get out of there because I was pretty much sick to my stomach and I figured next week when I put the window trim on I would keep an open mind and see how it looked. He got urethane on my gold Dash panel and rear panel. It is supposed to be within the black paint and not visible, but it is touching the gold and all the way across my dash. The only way to repair this is to pull the windshields, strip the urethane and repaint which I will have to do after I move. I will also have to remove most of the Interior to do this. The damage he caused to my car exceeds 10 times what I paid him to do the job and I'm really not sure how he got so many good reviews unless he's buying them and giving a discount on his work for them to leave a good review. I would stay far away from this guy. I contacted him 5 days ago with several pictures of how terrible it looks and let him know the trim did not cover it up and he has not gotten back to me. Not even an apology for damaging my polished aluminum or doing a lousy job. UPDATE: They called me after leaving the review only to play the blame game and say it didn't look like that when they left and some one pushed on the glass after they left. Rick also said he did not open my door and stand on the aluminum, as his wife said his shoes would not of done that. They lied numerous times and although they responded that they stand behind their work pictures don't lie.

I just wanted to come on here. I don’t normally leave reviews however Rick and KRISTINA were absolutely fabulous. If there’s anybody that’s gonna change your windshield and give you great conversation while doing it is this couple right here. This is the most amazing experience with car buying and car fixing That I’ve ever had. They’re both so warm and inviting and just all around awesome people I wanna thank them so much for driving 60 miles to come fix my windshield and I hope if anyone is contemplating changing the windshield that You choose big Rick auto glass thank you guys so much. What an amazing morning and thank you for starting out my day so incredible. The windshield looks fantastic.!!!!!!!!

Rick & Christina were absolutely fantastic. We cracked our windshield & needed to leave to head back to Minnesota this morning- they made time for us right away, showed up to check t out within 15 minutes of calling, & even came to us outside of their normal business hours on a Saturday. They really helped make the process go smoothly & reassured us that we would be on the road in no time. They were so friendly & fun to talk to throughout the whole replacement, and they finished everything within roughly half an hour. Christina was even giving us recommendations on what to do for fun & good food places for next time we come down! She had us keep her contact info in case we need ideas next! I highly recommend going with this family owned business & supporting local! They back their work 100% as well. They truly made the whole experience so much less stressful & are just wonderful people all around! Their customer care alone makes it so much more worth it going with them over safelite, I promise (:ServicesAuto windshield replacement

Wow wow and wow! Rick and Kristina are the perfect example of how to operate a successful business. Experienced, friendly, authentic and transparent. Best fair price in town - and so much more efficient than the big name players. Came to me - actually early to the appointment and done with calibration in 30 minutes. Guaranteed work, receipted and proof of calibration. But the best part is they are a real local business who cares. Tell your friends!