Big Crack Autoglass

AWESOME SERVICE! I called every company within 50 miles. All but one said they couldn't help me for 24-72 hours. As a truck driver, if the wheels aren't turning, I'm not earning, so you can imagine how I felt about waiting! I was glad when this guy returned my call. He estimated he could meet me around noon, at the truck stop I am sitting at. His price waa about 1/3 less than everyone else and in some cases closer to half. Not only was the price excellent, he was here early. He was fast, professional and it's 11:10 am as I write this review. I am about to start driving, two hours earlier than I hoped when first speaking to him, two days to three days earlier than if I hadn't found him! I will be on time to my next appointment! Thank you for awesome service!

I had knee replacement surgery in January and I wasn't able to drive my 5-speed pickup to Big Crack Autoglass. I called the office and spoke to a very nice woman who arranged for me to have Mobile Service. I think my appointment was scheduled for the very next day. I'm so glad the weather was decent considering it was in the middle of February. My truck was in the driveway when the technician arrived. He was very polite, explained what he was going to do and how long it was going to take, and he went right to work. When he finished he showed me the work he had done and gave me some care instructions. As I looked around and inside my truck I could not find a bit of glass - everything was cleaned up and looked fantastic. While looking for a reputable windshield replacement company I looked through all the different company reviews, and Big Crack had a lot of good ones. I'm glad I had them do my windshield replacement.

I called in and spoke directly to Shannon after a less than impressive experience trying to get setup with my insurance company’s recommendation of Safelight. From the first phone call to the end of service, this place is a class act. They are efficient, thorough, and above all, thoughtful. My car’s rear windshield was punctured by a rogue trampoline that took flight on a windy day. Rain threatened to make a soggy situation of my interior, but Shannon took it upon himself to offer that I bring my car immediately to the shop for safe keeping even if my glass couldn’t arrive the same day for replacement. That is service. Summer and all the staff I interacted with were amazing as well. Do yourself a favor and stay local. You’ll be very glad you did. Thanks again to the entire team. You made me feel instantly comfortable during a very stressful experience.

The Team at Big Crack was just terrific in working with my car dealership to execute a warranty rear window replacement. The repair was done well and the crew took care to leave my vehicle clean and neat. The best part was when I discovered a minor blemish on a piece of trim molding that had to be removed and re-installed as part of the job. I was able to consult Janelle, Krystal, Steve, and Shannon to have this evaluated right away and they went above and beyond to to make sure this issue was addressed. In observing the operation while I waited in their comfy waiting area, it was clear that this team operates as a family and that each person made the customer the focus, regardless of his or her specific role. I highly recommend this company and will not go anywhere else with my auto glass needs going forward. Thank You!! Erik Sell

Side window broke and needed replaced. Company was able to get me in quickly and work was completed earlier than expected. Unfortunately due to aftermarket products I had an issue with the window shortly after. Company was able to get me in at a convenient time and worked to rectify the situation for me right while I waited. Less than 1 hr in and out. Office was pleasantly decorated which you don't often see with very comfortable seating (big plus if you are waiting). Really made it feel like home. I was told to make myself at home and enjoy coffee while I waited. (Which I later was even asked how it was. So sweet!)The gentleman that assisted me came to check on me, explained everything in detail, and even took responsibility for the issue which was caused by a faulty part (not even their fault). Would HIGHLY recommend this place and I don't often do that. All around its a great place of business. Experience was much appreciated!PositiveProfessionalismServicesAuto power window repair, Auto side window replacement

Great experience at Big Crack Auto Glass!! While driving on the highway, a rock shattered the passenger side of our windshield. First we called a well known, nationally advertised company and thought we were calling one of the local facilities (was a local phone number) but call was routed to an out of state call center. We were told no appointments in our area until the middle of the next week. Big Crack Auto Glass replaced our windshield the next morning. They were courteous, professional, and the windshield is great with all the proper calibrations for our auto’s cameras. And they did all the paperwork with our insurance company. I will recommend them to anyone needing this service!!!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement