B & G Auto Glass

Disappointed to learn, after I arrived for my appointment that all the parts were NOT ordered for my scheduled windshield replacement. Had to wait to schedule another appointment after the part was received. After having the windshield replaced, got home only to find out that water was leaking into the vehicle during a rainstorm. Had to make a 3rd trip to repair the water leak. Getting home after the 3rd appointment, discovered they had not connected the radio antenna wire integrated into the windshield, rendering the radio useless. Finally got the job done when they came out to the house to make the repair and connected the wire.ServicesGlass installation, Installation, Auto windshield leak repair, Auto windshield repair, Auto windshield replacement

Great Experience. My daughter's windshield was damaged while traveling thru road construction. State Farm connected me to B&G Auto Glass via phone for scheduling. I arrived at 0800 on Monday and was leaving in under two hours with a new windshield in place. Very helpful office staff and problem free experience.ServicesAuto windshield replacement

The price was somewhat reasonable for the installment and the window was a great price. But the timing was horrible. We set an appointment at 1130. They told me it would take 30 mins. 12:15 came and he told me that the window just arrived. And then their supplier brung the wrong side window so basically a waste of timeNegativePunctuality, Professionalism

Service Advisor Mindy and staff went above and beyond to fix the issues I was having with my vehicle. I came in to have my windshield replaced after cracking from road debris. The first windshield arrived scratched, Mindy had another windshield installed without complaint. After the second windshield I began having issues with the onboard camera receiving error codes for lane departure and auto braking. Service Technicians Mike and Sean were able to fix this with a software update saving me $700 to have the dealer recalibrate the camera. Great service, I would highly recommend the team at Newark.

I had to get a windshield replaced in my old Chrysler 200. I called around to a number of places in the Newark and Bear area. All of the estimates seemed to be about the same. The people I spoke with at B&G seemed to be the most knowledgeable and accommodating. Once the job was completed, the glass looked perfect and there have been no leaks or any other sort of issues that I was concerned about while looking into this process, Thanks. Definitely recommend.

They lured me in with their price. I should have known it was too good to be true. If you consider your car an appliance... I'm sure you'll be pleased with their quality of work. If you take pride in your ride... look elsewhere. I needed my windshield replaced after a stress crack appeared in my 2009 MINI Cooper S. I called around and they came in $100 cheaper than the competition for a Pilkington replacement. I even called back to verify that the price was indeed for the Pilkington glass. They assured me it was and that they didn't inflate the parts cost at all. "Ok," I thought. When I picked up my car I noticed the top weather strip was not OEM and sat higher than the rest of the trim, but figured... "eh, I suppose I can deal." Until, I got home, that is when I noticed that they reinstalled the passenger side A-pillar cover that they broke. I immediately drove back to the shop (after I called them to inform them of the issue, as it was their closing time) and showed them the issue. "Well, we'll order up a new one and get it taken care of for ya." "Well, at least they'll make good on their work." After I got home the second time... I went over the entire thing with a fine tooth comb. That's when I found the other issues. The driver's side A-pillar cover was not seated correctly, the roof rails (trim that runs the length of the car) were askew and also broken, and the windshield sealed too high in the opening. Which is probably why the aftermarket weather strip across the top of the windshield sat higher than the roof rails. When I went back on Monday to point out all the other issues, they actually corrected the driver's side A-pillar cover on the spot. But refused to cover the cost of the broken roof rail trim. I was actually willing to let the out of position glass and aftermarket weatherstrip stand, but wanted ALL of the broken trim pieces replaced but, they refused. Thankfully, I went through my insurance for the work. So, I was able to take it to a shop in PA that actually does the job right. When they removed the windshield to redo the work, they found even more things wrong. There were required clips along the bottom of the windshield that were missing from when B&G did the job. B&G also urethaned the passenger side A-pillar cover (the one they broke a corner off of) onto the A-pillar because they also broke the clips off that hold it onto the car. Now that the windshield was replaced correctly, the only thing that will clue you into the fact that the windshield was replaced... is the lack of MINI "wings" on the glass. RESPONSE TO OWNER: When you quote a cash price of $230 out the door... then charge the insurance company almost $400 plus my $100 deductible... that qualifies as insurance fraud in my book.