Auto Glass Unlimited - Windshield Replacement

LESS THAN A STAR! My daughter is a nice,trusting, school mate that used her friend from school's business today. She was wrong because she had a quote and apparently didn't read it becausawe it was different than the quote she told me. ANY WAY whoever is right or wromg his cost for the same job (actually less because he ended up NOT putting int tint on the front window which was in the quote.) the job cost was 3 TI*MES the amount the company that our family always uses was quoted the day before. She told me the quotes were so close that she wanted to support her highsciiool mate instead. SO legally maybe he was right??????????? (I'm not sure he ended up doing less window tints than was on the quote)BUT I WARN YOU TO GET MORE QUOTES FROM OTHER WINDOW TINTING COMPANIES BEFORE USING AUTO GLASS UNLIMITED!3# times the amount is cheating in my book! I* am not the one that actually owns the car but I would take this to court before letting the charge go through and get a legal opinion. Business is built and taken down by referrals and he wasn't interesting in correcting his actions when I called. IT was the owner so always get the total quotes on paper before having work done.The work order and the reciept looked very different!.EVERYTHING CLEAR ON THE RECEIPT!

We had to have one windshield replaced and another that needed a few fills. The customer service from Summer from the initial quote to scheduling and further communication was fantastic! We were able to get both cars worked on at our home on at the same time. There was a mix up on which windshield needed to be replaced... But the guys made it right immediately. We ended up needing both windshields replaced due to the mistake, but they made sure to find the new windshield for the second car the same day and it was fixed within 3 hours of when they originally got there. Considering they had to go over an hour away to pick up the last minute windshield, I was very impressed. He has had the new windshields now for two weeks and no issues, they were was a friendly and did a clean job. Mistakes happen, but they made sure it was made right and did so in a very quickly. I will add that this was on a Friday afternoon as well, and these guys were working till 6pm to make it right. Will definitely be calling them again for future repair needs and will be recommending them to anyone I can.ServicesGlass installation, Installation, Auto windshield replacement

Unhelpful customer service on multiple occasions when calling the Bailey location. Was hoping to get a rock chip filled, but it seemed that my desire to bring the company business was an inconvenience. No call back after days having left a voicemail. Once I got in contact with someone, she had an unprofessional attitude and made it seem like working around my schedule would be extremely difficult. Unfortunately, I'm not predisposed to know how the company operates. My questions should be welcomed, not met with grief. Thanks. Edit in response to the business' reply: First and foremost, thank you for your reply. I respect anyone who's juggling the weight and complexities of a business. I absolutely do not expect any business to throw their book out the window for me. As indicated in the above message, I left the call feeling frustrated for other reasons. Not every interaction can be perfect, especially at the end of a long day. You guys will get the next one. Best of luck.

Rather disappointed with a recent windshield install from them. We had prices quoted on two vehicles that they could come to the same work location saving them money. I had requested a particular brand of glass and they said they could do that for the quoted price. The day before the install I get a call saying that they could not get the glass and substituted it for a less desirable brand. it was not the worst glass so I went with it.... no discounts of course from the change. After the install, both of us noticed that the pricing was $20 higher and they explained that was for glass disposal...being in the glass business myself for many years I know that was a stretch and was simply more profit added. The other person who got their windshield replaced at the same time found that his antenna was broken off during the install....they denied it at first but then agreed to reimburse him. Not the worst install I have ever had but I think they need to improve on communication and professionalism before advertising themselves as they do. This is the kind of stuff you see from fly by night companies.ServicesAuto windshield replacement

I was calling around asking about a new windshield for my car. I talked to one company and asked about calibration for my car after the windshield was installed. The answer was it's $300.00. Next I called Summer at Auto Glass Unlimited the same question and she also told me that the cost is $300.00, BUT she continued to explain to me how it works and said that the cars very very seldom need it done. She assured me they would have the machine to take care of it IF it was needed. I don't know if the first company I talked to would have handled it the way Summer explained it to me or if the would have just done the calibration and charged me the $300.00. So thank you for my new windshield Auto Glass Unlimited, I appreciate the job you did on the installation and for the honest way you do business. I will call you next time I need a new windshield!

I am very happy with the service of this business. I needed my windshield replaced on my 2018 Jeep Wrangler Rubicon. I called on a Friday and they were able to come the next Tuesday but that was to soon for me so they came on Thursday to my office. I ended up getting sick Thursday morning and thought I was going to have to cancel but I decided that was not an option. I called their office and talked to Summer who is super nice and told her my situation and asked if it was possible to have the installers come early so I could go home since I was sick. She said it was unlikely since the schedule for the installers was already predetermined and I was looking at installation towards the end of the day. That was kind of a bummer but I accepted it and understood, being self employed for 20+ years I get it. Next thing I know I get a call from the installer and he informs me that they will be at my office in the next 45 min. This saved me at least 2 hr. if not more so now I can go home and be sick. Thank you so much Summer and Summer's husband, Jeep wave to both of you.ServicesAuto windshield replacement