Auto Glass Specialist

Would recommend to anyone! Only had my new car for a couple months before encountering and rock chip that spread immediately after, sending a crack to half the window. Warranty work is always a hassle. But NOT with these guys! They took the pictures they needed, got it approved by the warranty company, and ordered it immediately! The windshield got in 3 days earlier than projected and had my car finished BEFORE my actual appointment time that day. These guys have the best customer service, and that’s hard to come by these days! Everything was clear and consistent on what was happening in the process of being fixed. I won’t be taking my car anywhere else! Supporting a local, family businesses is where it’s at! Thank you guys!

The Glass Specialist is a rare experience in customer service excellence. From the first discovery call, to scheduling, to their beautiful, clean environment, to the team at the front desk, to the work performed, the speed, the professionalism, and even the return to your vehicle with a love note and water. All completely dialed and refreshing. The Glass Specialist should offer seminars on the customer experience. The thoughtfulness of a text with the address easily accessible the night before shows just how thorough their desire to think through the entire customer experience. Well done! 🙏ServicesAuto windshield replacement

From the initial phone call to showing up early for my appointment, I was treated respectfully, with complete professionalism and overall like a valued customer even though it was my very first visit. The team got my truck in and out in record time, I was literally shocked. As I made my way to my truck, I noticed something on my dash. It was a thank you card signed by the team, a small bottled water and a $25 gift card for an auto detail. Although I know it's a marketing plan, I couldn't help but appreciate their efforts. I will recommend John Bonner's team to everyone I know needing their services. What a nice change and lasting impression this customer experience had on me.

I've trusted this team with my windshield repairs multiple times now, and they never disappoint. Sure, they might not always be the absolute cheapest option out there, but their attention to detail and genuine care make it worth every penny—they treat you like you're part of the family, not just another customer. Plus, they handle insurance seamlessly, so my last couple of chip fixes didn't cost me a dime. Highly recommend if you're looking for reliable, heartfelt service that gets the job done right.

Absolutely impressed with Glass Specialists in Billings, MT! Their customer service is truly next-level—friendly, fast, and professional from start to finish. I was especially blown away by the thoughtful touches: they left a handwritten thank you note, a bottle of water, and even included discounts for future service. It’s rare to find businesses that go the extra mile these days, but they absolutely do. Well done! Highly recommend to anyone needing glass repair or replacement—you won’t be disappointed.

I had windshields replaced on two of my vehicles, and the entire experience was exceptional from start to finish! The team was incredibly flexible, friendly, and a genuine pleasure to work with. It's rare to find a company that combines professionalism with such a personal touch. They made the process easy and stress-free, and the quality of their work was top-notch. I highly recommend them to anyone in need of windshield replacement, and I’ll definitely be using their services again in the future!