Auto Glass Outlet

Nothing less than an EXTRAORDINARY service. Got in touch with them in the morning of July 3rd, they were able to send someone to my place to fix my absolutely shattered windshield (which gave me a glass shower every time I tried to move the car) right before 3:00 PM and got everything set an hour later. Superb job, knowledgeable technician and I will go visit them the next Tuesday to get my rear door window's regulator fixed (and maybe get them all tinted, why not?). I'll be forever thankful for Mr. Boja, Mr. Reza, and all the Auto Glass Outlet crew. Outstanding!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

So here's the good: They were FAST and courteous; We ALL have different experiences and yes I read the bad reviews about their customer service. The price quoted is what I paid. I NEEDED to have the repair doelne ASAP because of a trip in 24 hrs. Here's the not so great: It is indeed an after-market window as others have commented...sigh. So if you GOTTA have the window fixed ASAP, they're a good option, but don't expect a factory window. Here's the down right disgusting: The waiting room! I walked in and walked out. IMMEDIATLY I smelled mold! The building is OLD and SORELY needs repair. I didn't even consider going to the bathroom. I already knew! I marked ot high because they were fast, courteous, and the work seems to be done right. It was a true emergency and they got it done. Gotta give them credit for that.

I was referred to this company by a friend who gave raving reviews about this company. I called and was given a price of $250. I confirmed with the gentleman that it would be $250 and he said yes. Upon arrival I was told that it would now be 250 plus tax. I told the cashier that's not what was said on the phone and to check the recording. He refused to do so and said it's only $12 extra. I don't care if it was $2, that's not the price I was given on the phone. I was told it would be done in an hour so I left the vehicle came back an hour and 10 min later to be told it would be another 30 min before I could actually drive the car. The glass looks fine but I won't ever give this business my money again. I was even ready with another customer for them to get business and I decided to tell them to go somewhere else. All I'm saying is if you quote a customer a price then honor it. If there's any additional charges then say so when I ask upfront for the total price. If I didn't need the glass replaced on my work van today then I would have went somewhere else. Respons to owner post : Great example except when you go to Walmart you buy products not services and not every place charges taxes. Some businesses role taxes in with the cost and once asked for the price they give the total price not the pre tax price. Even when you buy online you see the total price including tax before you pay. All I am saying is that if a customer ask for a price over the phone and say twice its just $250 and your representative confirms that it's 250 then I expect to pay 250 nothing more. Or you could have just said its 262 on the phone. Either way it's the principle. Secondly you or they knew what type of vehicle I had on the phone and once I got there so I'm sure someone knew what size glass it was. I'm sure they did that vehicle or similar before. Again, all I'm saying is shoot customers straight.ServicesAuto windshield replacement

The first front windshield they installed was low quality with obvious distortion, nauseating while driving. I don't blame the installers from not noticing, but it was glaringly obvious from inside the car. I'll give them one star for coming back to look at it and replacing it within a week or two. The second windshield was fine, but the rubber strip at the top was partially ripped off while going through the car wash two weeks after installation causing a leak on that side. However, I was told by a different company that the leak was from not enough urethane used during installation, essentially improper installation. The strip coming off a little shouldn't have mattered. I paid for the installation on site, but they said that I had to go to their location for warrantee work. This is for a minivan and I have 4 kids to drop off and pick up daily, so logistically this wasn't ideal. Reza, the manager, offered to have them come back and fix it, but after weeks and weeks of calls and broken promises, no one has come back and I have given up on them. Now, I have to call another company to come and reinstall it. I usually 4 star a company even when things go wrong as long as they make it right, but this company has wasted so much of my time.ServicesInstallation, Auto windshield repair

I called on Saturday to get a quote for glass. They said 270. I told them I would come on Tuesday because of the holiday and they were closing early. I called Tuesday to make my appointment and all of a sudden the price climbed up to 320?!. I told the lady that’s not what they quoted me and she started yelling and getting very aggressive and angry with me saying I don’t know who told you that this is the price that’s all I could do. Do you want it done or not. i’m not sure if they are over quoting some people so that they could pocket some of the money but it’s fishy and I wouldn’t recommend going here.

We were visiting Hyattsville in the midst of her lung cancer treatments in Ohio so she could see our new grandchild. Windshield cracked on the way to Maryland. We had it replaced at Auto Glass Warehouse. The tape they used peeled away paint on the railings on both sides of the windshield. We have pictures, received estimates for repair, spoke with the manager Ehsan Sard, sent emails, and have now called 8 times to try to find a resolution with no result yet. So, poor repair, and terrible customer service or responsiveness. We have been patiently trying to resolve this for more than 2 weeks remotely and finally today decided to let the Better Business Know, our insurance company State Farm, and now other consumers. Very frustrating to be treated in this way. Ironically, we picked them as a local company not nat'l chain, and with a good rating. And now regret it.NegativeQuality, ProfessionalismServicesAuto windshield replacement