Auto Glass Now

My first experience here and it was great. I spoke to someone on a Wednesday evening and was scheduled for the next day. Arrived on time actually a bit earlier than my scheduled time and they took me right in. The greeting from the reception area was very warm and welcoming. My car was in and out before I knew it. I would recommend this shop to all my friends and anyone I over here talking about a situation with glass and their car. The price was reasonable as well. Thank you all for the wonderful service.

I recently purchased a truck and decided to take it out for a spin on Rt64 when a dump track hauling gravel flew past me, one of the rocks flew off the truck and hit my windshield. The crack began to spread across the span. I got a few estimates that surpassed 1K. I contacted Auto Glass Now and the first thing she did was ask me my vin number, no one asked me that before. She gave me a quote that was a third of what i was quoted. They were professional & courteous. I hope i never need a new windshield again but if i do i know where to go.ServicesInstallation, Auto windshield repair

I called on a Wednesday asking if they could replace a cracked front passenger side window on a 2024 pathfinder. The representative quickly looked up the glass to see if it was available. It was and she asked if I could come in that day within a couple of hours. Which was a lot faster than I anticipated. I was not able to go that day but they had an opening the next day. I dropped it off and it was replaced within an hour! Costs was less than I anticipated for a 2024 suv window. Great customer service, quick process, easy drop off and pick up! I’d use Auto Glass again if I ever need glass replaced versus going through insurance.

I really appreciate the service I received. When I arrived, I was told it would take about three hours. I was a little upset because the call center did not mention that so I wasn't prepared but it wasn't something that I could not adjust from. They were actually able to get the windshield fully replaced and calibrated in about an hour and a half which was awesome. They ensured everything was back on my windshield that was on the previous windshield. Made sure to inform not to go through a carwash for 48hrs and we're super friendly. This was my first experience and I am super happy that made it a good one! My husband will be coming soon to get his windshield repaired. Who needs Safelite when you have Auto Glass Now! (No digs at Safelight though. You can use whatever works for you).

Let me start by saying the front desk personnel were epic, also the quickness of the installation and price were the best in Richmond;BUT this has come with another cost. I have multiple cracks in my dash and also a piece of completely separate trim that was knocked off and broken on the shop floor. My review will go to 5 stars if these issues are fixed; But the staff was very helpful and fast while we were on location. We noticed the cracks upon leaving. I’d still recommend this company if you do not have a fragile dash (truck is 22 years old and known for having dash issues BUT was in mint condition prior to the windshield install.

My mechanic referred me to Auto Glass Now and I doubt I’ll want to go anywhere else after my experience. It was an incredibly friendly and professional quality experience. Schedulers (both local to Richmond, VA and the outside Richmond customer service representative) were kind and quick as well as reassuring. Process was convenient for me and AGN accommodated my needs re: early drop-off and late pick-up before and after the windshield installation. Finally, the warranty was verbally presented to me along with my one page receipt. Fabulous Service!