Auto Glass Now

Today I came to Auto Glass Now in Lynbrook and had the pleasure of getting the help of Auto Glass Tech John Silverste. He did an outstanding job on fixing my windshield today. He got it fixed to perfection !!!! He gets a High -5 for his amazing work !!! I also got to work with the Receptuonist Jana who was a pleasure to work with in addition to John Silverste. Both Jana and John showed total professionalism in dealing with me and I was very impressed with the Service and the employees -Jana and John Silvestre. I highly recommend Auto Glass Now in Lynbrook for all your Glass needs !!!!! Thank You Auto Glass Now !!!!

This would have been a fantastic experience If the front check in desk area was not so rude! What saved the day Was Jason, the technician who installed The back windshield. He was fast, efficient and explained everything in a calm and friendly manner. When we first checked in for our appointment, we were ignored by the front desk receptionist until we spoke up after waiting ten minutes for her to acknowledge us. She was answering call after call with a headset on, staring straight at the computer without once acknowledging us until we walked up to her desk and waited for her attention. Even after asking about our appointment (Yes, we were 20 minutes late and apologized) She never once told us to wait or what the next step was. She simply got up from her desk with her headset on, still talking and walking back and forth into a backroom. The manager then came out after 15 minutes to state we were late and to state that it would take 2-3 hours to have our back glass windshield replaced. He stated they would have to work in between other cars that were scheduled for the day. We acknowledged the lateness and accepted the time frame but did complain to him about the receptionist, ignoring us and not acknowledging us or stating anything of the sort to us even when we apologize for being late. The manager defended his receptionist stating she was doing exactly her job by answering calls only. That remark made no sense as she is working in a front office area where she would have to check-in and greet the customer. We were lucky to find a bench right across from the garage area where we could see our car worked on. We were able to see Jason the technician work diligently and quickly on our car and we were out of that place in an hour. We were amazed by his workmanship and his professionalism. We certainly cannot speak to the lack of professionalism of both the manager and the receptionist. First impressions are everything and it's important to communicate to your customer. What the next steps are in a friendly and calm manner. Being ignored or scolded as the manager did does not work at the end of the day. The work is not for free, nor are the services. We appreciate the good handiwork of the technician. I would only recommend the place because of the technician Jason. Expect to be ignored when you walk in, as apparently the phone calls are more important instead of the paying customer in front of you. I don't know where the professionalism and attentiveness to the customer have gone.

I recently had the pleasure of using Auto Glass Now services, and I must say, they exceeded all expectations. From start to finish, their professionalism and commitment to excellence were evident. The staff was courteous and knowledgeable, guiding me through the repair process with clarity and patience. The repair itself was flawless they seamlessly fixed the chip on my windshield, restoring it to its original condition. Their attention to detail and expertise were truly impressive. Moreover, they completed the job efficiently without compromising on quality. I highly recommend this Auto Glass Now company to anyone needing windshield repairs. Their exceptional service sets a benchmark in the industry, and I will definitely turn to them for any future needs. Thank you for your outstanding work!

Exceptional service! The team at auto glass now went above and beyond by accommodating me earlier than my scheduled appointment. Their pricing was more affordable than Safelite, and the ease of speaking directly to a live person without navigating through automated systems was a definite plus. They efficiently fixed my car's back window, ensuring a quick turnaround. I'll definitely return if I encounter any future glass-related issues.

Do NOT ever go to safelite: Had bad windshield damage from typical nyc crappy highway conditions . State Farm was exceptional in processing my claim and paid for everything! So props go to them. But referred me to Safelite and they were taking too long and had terrible reviews. Did my homework and found Auto Glass Now. These guys , wow, they are true professionals who value their workmanship. If you ever need glass repaired or replaced go here with 100% confidence. Jana processed my claim. She went out of her way to help me. Insurance made a mistake on the claim and she fixed it right away while getting me OEM glass in less then 3 days (Safelite= 7-10 days🥺🤦🏻‍♂️) She showed compassion and was highly efficient. Next was Elias: This man was awesome. He was literally waiting for me to arrive, explained everything step by step and got me out the door within the hour. Great attitude and high energy. Lastly, my tech’s name was John. Quiet but masterful. Efficient and did an amazing job. Glass work was guaranteed for life. I couldn’t be happier. 1000% recommend these guys!

Me and my wife had the best experience with our windshield replacement at auto glass now for our 2024 pilot. The whole process went very smooth with the knowledgeable and professional service manager and team at the Lymbrook location as well as the auto glass now customer service team over the phone. We opted for the Honda oem windshield replacement paying the difference State Farm covers and our replacement was done perfectly with all advanced driver safety system calibrated and working fine. Highly recommend the auto glass now team at the Lymbrook location.