Auto Glass Now

I had to replace a 2013 civic windshield (no special features or fancy electronics in the windshield). I initially came here because it was cheaper than safelite (safelite was $900 total, auto glass now was $350). They had to reschedule my initial appointment two weeks out the day before, but I was ok with it, because it was cheaper. When I went in, the manager was fantastic, polite and even found me a discount that wasn’t initially assigned to my price that knocked $50 off. The windshield had a slight imperfection right in my sight line that bent the light. Hard to notice until you’re driving. When I brought it back, the manager saw it, and agreed to replace it, no questions asked. I did have to wait for it to be reordered. Ultimately, once you get in, the service is great. You may have to wait a little longer, but that’s because they’re offering the best price and there’s high demand as a result. I was very happy with them. 5 stars

I have glass EVERYWHERE! Trunk, backseat, floor, headrest, back rest, on the edge of both back doors and even on the outside of the car. Omg please don’t let me get started on customer service, the young man at the front desk was so RUDE! Watching shows just blasting it, seemed annoyed that I was paying for services. She/it had on a hoodie tightly stringed and hunched over the desk. Never offered me anything and I had to wait over an hour. The Guys who did the work was well mannered and respectful messy but still very nice. That front desk thing scares me I felt very uncomfortable in its presence, and wouldn’t recommend a soul here because of the thing at the front desk.

Tech had to reschedule a Wednesday appointment (per weather) for a Friday, then no call no showed leaving us with no window all weekend. Called the office, but no one reached out until Monday, when a different tech called- not to apologize- but to reschedule again. Luckily we were able to get a different shop to repair on Monday. Had to call the office twice to get them to confirm the cancellation. Total mess, and left the car window unrepeaied and the car was broken into because we could not get anyone to take it on a weekend due to the no call no show on Friday. Horrible service that caused additional damage. I will make sure no one I know ever get service from this shop.

Between the call center and the associate in the store it was an absolute nightmare. It seems that Edwin the manager is the only 1 that has some semblance of what is going on. This company stays in business in spite of themselves bc the scheduling is an absolute disaster. While I was sitting waiting for my car to be completed at least 3 other people had the very same terrible experience I did if not worse. I felt bad for the manager he has no support and incompetent staff. The price was decent but honestly don't know it's worth the hassle.

My first call with a representative here went really well, they helped me with pricing since I was not using insurance. The second time I called to actually schedule, they told me the quoted price was much higher until they looked into the call notes. Which was fine, it got resolved. When I dropped off the car, it was just an awkward experience. I asked if it was ok to pick up my car later in the day and they said it was fine, but later I got 2 calls and a text asking me to come in immediately because there wasn’t going to be anyone in the shop. This was at around 1:30. Thankfully, I happened to already be on my way. The man who rung me up and gave me care instructions was great, very personable and thorough. When I got home, I noticed the weather stripping was loose. I called after the weekend, they told me to just come by the next day and they’d take a look. I asked if I could just come whenever or if there was a certain timeframe, they said just come by whenever. I stopped by after an appt at 1, and the shop was closed. I called again the next day and left a message 2 days ago and they have not gotten back to me yet. 1* added because they were cheaper than everyone else, and some of the people I spoke with were helpful, but overall wouldn’t recommend.

DO NOT USE THIS COMPANY........... They replaced my windshield in my new vehicle and the next day it rained and yes it leaked all over my dash. In fact it rained the next two days so I spent untold time trying to not have my dash ruined. I called and got someone that said they would contact the manager who never called me back because it was "the Weekend". So on Monday i was on the phone and it took forever to get the manager of the Maple Shade, NJ location on the line. finally he agreed to to "FIX" the problems and to bring the vehicle back in which i did. well the very next rain the windshield leaked again worse than the first time. long story short after many phone calls they agreed to replace the windshield and would give me a credit for the problems. Here we are months later and a number of calls to manager i still have not received the credit promised.