Auto Glass Now

Waking up to a smashed windshield after wind storm sucks, lol. Dealing with the crew at Auto Glass now was the easiest part of an annoying situation! From the call to make the appointment and working out the details the staff was wonderful. They were friendly, professional and efficient! Our windshield had to be installed at their site because it needed to be calibrated. We arrived and we were seen on time, and with our delay. The installer Terry, was great! Meticulous work and attention to detail, and I'll say again, friendly, professional, efficient and the entire process moved smoothly! Honestly had my car windshield fixed in 24 hours! They legit made what could have been an annoying and tedious event, very easy and issue free! Happily would recommend the crew and facilities at Auto Glass Now! Thanks to everyone!

Wow! I usually don’t write reviews but the service was too amazing not to. The entire windshield of my Mazda 3 was cracked and needed to be replaced. I did a free estimate online, Auto Glass followed up the next day and told me the cost which was incredibly affordable! Unlike Safelite who was asking for a few grand. Went there in person and decided to wait while my windshield was getting replaced. The customer service rep, Shaylah, was so welcoming and friendly and communicated about what the process would be from start to finish. It only took about an hour and 15 minutes! I was in and out and a timely manner, the techs did a great job on repairing my windshield, and Shaylah left me with a smile. 10/10 recommend!

Awesome service! I was recommended by a friend after already making an appointment with another company. So although skeptic at first I canceled and came here where I was greeted with great energy and enthusiasm. By the time the conversion was over he was done. I didn’t even know that the tech working on my car was the manager. He was extremely helpful, and even educated me on what was going on and why. He even re-checked a few times to make sure it was quality work. He’s a great example of what managers should be like everywhere. Also, the receptionist is so great she makes sure you feel comfortable and all your questions are answered. I highly recommend this place to anyone needing windshield repair or replace. Although I was there for a short period of time I felt comfortable like I’ve been going there for years and it was my first time. Not many places that make you feel like you made a great choice by choosing them. I will be referring everyone to them, they definitely deserve it.

Terrible communication and customer service. Scheduled a replacement a week out. When arrived for the appointment, it was reported they didn't have the windshield. No advanced communication was provided. They shared that they would call by the end of the day. When they did not call, we called and were told to bring the car in at 7:00 a.m. the next day and it would be replaced. We showed up at 7:00 a.m. and were told they didn't have the windshield. If replacing and repairing windshields is their sole business, this is NOT the place to get your windshield needs addressed. When working with the shop manager, rather than acknowledging the issues and assuring how it would be addressed, he was defensive and patronizing. He kept saying he was trying to work the problem when instead he was focused on how this wasn't his fault but instead the call center. Even when we had spoken directly to the shop, he stated it never happened. Needless to say, we didn't get our windshield fixed and will never use Auto Glass Now.

Horrendous customer service. Everyone is just misinformed. I called to get my windshield replaced on Friday Fourth of July. I got an agent who was able tog et this scheduled for me for Friday July 11th for a mobile service which was my preferred method so I wouldn’t have to get the car towed. I get a call back 3 days ago on Saturday to confirm my appointment but now it had to be service in person. They told me we couldn’t do mobile even though I confirmed a few times on my first call that this would be okay for mobile. I accepted anyway since I had no other choice. I was supposed to receive a confirmation email for my appointment and never received it so I called today 7.8 to confirm my appointment which was then confirmed and only then did I hear that the appointment couldn’t be completed because they couldn’t get my windshield. Already having a bad week with the broken windshield from this 20 minute storm and now these people just delayed my repairs further back because they didn’t inform me until I called in to confirm my appointment.

I had a great experience with AGN. Rafael Rosado is the technician that came to our house. To make a long story short, the new windshield he replaced on our 2016 Honda Accord had a crack on the top left corner. He noticed it after he installed the glass. What I appreciate about him is his honesty and integrity. He took a picture of the crack and sent it to me with an apology and a promise to come back. He came back 2 days later and got the job done. I need to recognize high character employees because they are the ones that make a company great. Great work Rafael! I will recommend this company to my fiends and family.