Auto Glass Now

Worst customer service I have ever experienced. I made an appointment for a simple glass replacement. My first appointment was messed up by their call center. We were understanding and tried again. We came for the second appointment and were told that someone called and canceled it. When confronted again, they admitted they said that to cover up for the fact that they ordered the wrong glass, but still took no responsibility and offered nothing to resolve the matter. I do not recommend doing business with liars.

*EDITED REVIEW* We reached out to the email provided and they took care of everything! Redid the windshield and it looks SO much better. They also fixed the speaker. Thank you for reaching out and fixing up the sloppiness. I just wish it was done correctly the first time.. **Sloppy Rear Windshield Work** WOW. I cannot believe this place!!!! My little sister took her car in and she came back with a BLOWN SPEAKER and a mess in her car (photo with the glass was after she had already cleaned up). What kind of professionalism is that? It’s not just some generic sound system either it’s a Bose sound system. I’m shocked. She said she spoke to the guy about it and he said it’s not their fault??? Sir. This speaker was fully functional when she drove the vehicle in, so tell me again how it is not your fault? Went in for a replacement rear window and it’s not even correctly placed!! When you turn, you can hear the glass shift. Poorly sealed and the work looks so sloppy. To top it all off.. they left glass pieces inside the car and black hand prints on the beige interior.. such a disappointing experience.ServicesAuto rear window replacement

The installation they did for my windshield was very good. However the front desk communication was lacking and the techs were inconsistent. I was told my 8AM appointment would take about 1.5 hours and that they would call when it was done. They didn’t call me I had to keep calling and the van wasn’t done until 2:40!! Two technicians had called in which caused the delay. I would have appreciated being updated so I wasn’t waiting all day for my vehicle and initiating all communication. Just poor customer service I guess. No issues with the windshield though, looks great!

I have a 2019 Ford Explorer I have brought my explorer to have the windshield replaced three years ago. I have had to have the pillars replaced by auto glass now five times they keep on flying off when I am driving my vehicle so they have flown off for a six time and they do not want to fix them. I took it to a Ford certified dealership and ask them why these pillars keep on flying off that auto glass now has put on my vehicle. They told me that they are just gluing on a piece and not repairing it properly. This is a safety issue for anybody that is behind me while I’m driving. They keep on ignoring my issue. I have contacted the Better Business Bureau. I have contacted corporate for auto glass now, and they keep on ignoring my issue this pillars that were put on by auto glass now are put on incorrectly. They have flown off six times, and I sent them a bill. To have this issue corrected properly by the Ford dealership. If they do not fix this correctly, I am going to file a small claims. Against them this is not like one time they came off. This is six times. They have flown off and they just ignore me. It’s been ridiculous. I would not bring your vehicle to this place. They are doing things half way, and they do not care. That they are not doing it properly I would give them a one star I’d give them less if I could. And to have this problem fixed correctly is a $900 job according to the Ford dealership. This has been going on for three years. I just want my vehicle fixed correctly. I don’t just want it gluten halfway. This company will ignore you. They will not fix the problem correctly. Do not use this company. I would pay a little extra to have somebody fix it correctly.

Worst experience ever. Made two appointments for two different cars. Kept getting text messages to make an appointment. So I called them back. First problem is one of the vehicles was totally wrong. One vehicle they had down as a Chevy when it should have been an Ford F250. Then they couldn't find the appointment for it. The other vehicle they had the wrong windshield. Now they double the cost of both windshields. So the next day I was concerned and wanted to make sure the appointments were set and they had the right windshields for the right vehicles. They couldn't find the one vehicle. This place use to be good. But has good down hill.

I'm sure the guys in the garage are good at what they do, but I didn't have a chance to find out. I scheduled an appointment with Auto Glass Now through their website for 8 AM, and even got a call from someone as a reminder/confirmation that I was planning to be there at 8AM today. During that call though, they mentioned that it's first come first serve, which I thought was weird, because I made an appointment.. but I thought well maybe that's just for walk-ins or to deviate any people trying to cut the waiting line. So I show up at 7:55 AM, get checked in and they say there's a couple cars ahead of me, but the wait time would still be about an hour till they get to my car and another hour and a half to finish the windshield replacement. I thought fine, no big deal, they overbooked a bit. I planned to wait for about that long anyway. I go across the street to the McDonalds because the shop's waiting area is terrible. I wait two hours, and call up the shop cause it looks like my car still hasn't been touched. I was told they were working on my car, and that it would be done soon. Okay, maybe that's not my car I see in the parking lot. I go back to the shop at 11 to be ready to pick up my car, and see that it's still not been touched and I was in fact lied to. What's the point of making an appointment if it's not even pulled into the bay 3 hours after it was suppose to start?? So I pulled away and will be going to Safelite, where I've never had this problem.