Auto Glass Now

**Update#2- aside from the note they posted on this review, today is Feb 28th and the location on New Hope has NOT followed up regarding the damage to my vehicle, nor the windshield not being sealed correctly. Prior to today, I have called to speak with a manager over 4 times regarding the damage and unsealed windshield and have gotten NO response. I called into their main line four additional times and was told that they put in a warranty claim and the manager of the location would follow up with me that day. On one occasion, the CS Agent told me the manager was “dealing with bigger issues and would have to get back with me.” My initial appointment was Jan 25th and today is Feb 12th with NO follow up from location. I’ve seen where the warranty work request has been pushed forward with no date on two occasions. Absolutely THE WORST. Save your money and spend it elsewhere where they care about their customers and quality of work. I chose AutoGlass Now based off prior ratings here, but my experience was not what I anticipated. The best thing about this place is the young woman at the front desk. I had an appointment at 10:30 and it took two hours to be completed when it was only supposed to take one. There was no complimentary water or coffee, the waiting area played the same newscast three times while we waited, their chairs are uncomfortable, and the bathroom for customer use was out in the shop where the technicians are. It was absolutely filthy and was out of toilet paper. Upon receiving my vehicle back, the windshield is not sealed properly and you can hear air coming in, the technician sliced both sides of the material leading up to the windshield when removing the windshield on the interior of the car, there was black ink or some type of sealant all over the dash and down the right panel of where the windshield is held. I went back in to explain the situation to the front desk person who was very kind. She went back to talk to the technician and brought me some type of cloth to get the black stuff off of my hands. She drove the vehicle back in the bay area and had the tech try to clean up the black stuff all over. She said she would be in touch with the manager to see if they could order new material to replace the sleeves where the material had been cut. For a first time visit, I was very displeased with the knowledge/experience level of the tech who worked on my vehicle. I can’t get over the fact that it took as long as it did and it still isn’t correct and I was left with damage and a mess. Additionally, even if they replace the material, the inconvenience of having to return to have it installed feels super frustrating. I don’t normally post negative reviews, but the fact that it doesn’t seem like their tech was well trained and possibly the shop was short handed didn’t sit right with me. Everyone makes mistakes and things get messed up, but I just felt like the mess was downplayed. I was very thankful for the young woman who handled my complaint though. She was super kind and professional.

Just average. Insurance repair claim. Passenger side rear door glass. Appointment was for 9 am. Was told on the phone it would only take an hour, upon check in, told it would take an hour and half. Vehicle wasn’t pulled back for work until 10:30 am. Took a little over an hour, but when they brought it out, it didn’t raise/lower properly (like why wouldn’t the technician check that) and the interior panel wasn’t affixed properly. They had to bring it back into the shop and was finally “fixed” at 12 noon. Waiting room is not very nice, WiFi did work so I could check work emails while waiting. Like I said, just an average experience. In future, will not use them for glass repair.ServicesAuto side window replacement

Wonderful experience to start, I loved the scheduler who set up my appointment. I told her I would be bringing two toddlers with me and asked for a location I could stroller them around it. I told her I’d be happy to look up the different locations if she’d tell me which ones could get me in within the next two or do weeks since the online portal wasn’t working. She insisted on looking up the locations for me and found one with an opening the very next day with a Wendy’s and a strip mall to shop at “within walking distance”. I told her great, I needed that more than a speedy service because if you have two toddlers you’d understand. I arrive the next day and not only is the Wendy’s two miles away over a railroad track and to get there the streets have no side walk… but there’s no strip mall. Great. The ladies inside were nice and said I could wait inside the waiting room with my kids, it would take an hour and he would start right away to get me out as fast as possible. An hour and a half later…. I was about at my wits ends and my toddlers were so hard to deal with because they had to be contained in their stroller until I just couldn’t handle it with my younger and let her waddle around. The ladies were nice but none of them were dressed appropriately or very kept. The floors we’re disgusting and my little ones socks were black with filth when we left the waiting room. So all in all, I won’t be back if I have another windshield or car need. I don’t appreciate being rushed for a next day appointment just so a sale could be made and lied about the amenities and options nearby to make sure that sale takes place.ServicesAuto windshield repair

Terrible customer service — Avoid if you value your time I booked an appointment with Auto Glass Now in Raleigh for a glass repair and was told it would be taken care of promptly. Two full days went by and they did absolutely nothing. No work was done, and worse — not a single call or update. I had to call them multiple times just to get any information, and still received no clarity or resolution. Completely unprofessional and disorganized. If you need timely service or even basic communication, look elsewhere. This was a complete waste of time and an incredibly frustrating experience. After multiple calls, I told them I would pick up my car and they don’t even know it was dropped off. I’m worried if they still have my car or not.

I went to the New Hope facility on a recommendation from the dealership where I bought my vehicle for a passenger side window replacement. During the installation they damaged the door panel with scratches and dents on the spots where they used the prying tools. Update: I took a day off from work to go to the office like the instructed me to after I called. The same employee that damaged my door came out to look at the damage. He said all they could do is apply a heat gun to the plastic to "see if that would help". He also suggested I could go to a junker to see if I could find replacement parts (for a 2023 car). Zero accountability. I downgraded the review to 1 star.

This is my third time using them, first two times they came to me to replace windshield This time I had to go on site. Customer service was great. Everyone was polite. Was there for 40 minutes and windshield was replaced with no issues. Make sure you come on time to your appointment if not a little earlier, otherwise you may have to wait longer as there are other appointments waiting as well. I only took one star off because the lobby needs some cleaning. Needs to be swept and dusted. Other than that, I still highly recommend since service was great and they were $100 cheaper than Safelite.ServicesAuto windshield repair