Auto Glass Now

Great customer service. I received a quote online but did not enter my VIN so the cost was significantly more due to the necessary recalibration for my windshield. Although this was frustrating, it wasn’t anyone’s fault and I appreciate the employees explaining everything to me. They were able to take care of my windshield and recalibration the same day. I appreciate the discount & the actual repairs took a little over an hour. Will recommend to anyone that needs service for glass. Thank you! My only tip would be to have a water station in the office for folks waiting :)

Went to the freedom drive location. Me and several other people they were told the incorrect time about their appointment. My appointment was at 8am. I was the first customer there. But two other customers arrived after me and left before me. I wasn't given a notice as to why that happen. The young lady behind the desk had a stern demeanor about herself. But luckily, the tech that worked on my vehicle was informative and diligent.

From the phone call to inquire about my replacement windshield to the finished product, I was confident I chose the right place! The person I spoke to added my insurance company to the call to verify and set everything up and then explained all the details for my appointment, including estimated time for the windshield to arrive. I received a text the day before to remind me of the upcoming appointment, which gave the option to reschedule if needed. The technician came out to my place of work and was professional and timely with his work. I felt that everything went as smooth as possible and I won't hesitate to reach out for any further needs.

I was visiting from out of state for the holidays and my vehicle was broken in to. My back window was busted out. I contacted safelight and they couldn't get to me for 3 days and wanted to charge me almost $700 to replace my windows. Auto Glass Now contacted me that same day and was able to get me in that same day and charged me less than $300 to replace my window with the exact same factory tint and vacuumed all the glass out of my car. They were very welcoming and professional. They warranty and stand by their work. I was able to make it back home to Virginia that day without freezing from a busted window. Definitely recommend them!!

I received a text regarding the visit, price and an appointment. However, when I arrived they pulled my vehicle into the bay and I was called to the counter and told that they did not have my window in stock and that they could not get it. I shared with the attendant that I received a text with confirmation of my appointment left to believe the vehicle wind shield would be repaired. Make sure you confirm with the location that they have your glass in place prior to going to the location, do not go by the text that they send you.

I was first impressed by Lori (or Laurie?) who took my initial call and worked with my insurance company to ensure coverage. She also checked my vehicle in at the Freedom Drive location. She is sincerely polite and professional, and very knowledgeable. The site itself is clean with a comfortable waiting area and clean restroom. I was offered a cold bottle of water upon arrival. I was informed that the windshield replacement with calibration could take up to 4 hours, so I was pleasantly surprised when the job was completed in half that time. While I had no interaction with the gentleman who performed the work, he did an excellent job in ensuring it looked like a factory original install, with all of the ADAS working as designed. The inside and outside of the windshield as well as the cabin were clean with no evidence that any major work had even been done…Perfect…. If you need a windshield repair or replacement, I highly recommend Auto Glass Now….