Auto Glass Now

I was impressed by the outstanding customer service.I was also impressed with the reasonable pricing for the work. But on the other hand after I was in a hurry. I didn't look at the seams on the outside of my windshield either side were in the flush position and I had to make contact with the store. They were prompt to get me an appointment to fix any issues. So I will update my review after they take care of the matter with my windshield. But would have gotten 5 stars if this hadn't happened.

Staff and manager very friendly very accommodating after I was unable to make an appointment on Auto Glass Now website was able to get in. The next day was told 45 minutes to an hour. I believe I was out of there at the 45 minute mark this is the third time that I have had to use Auto Glass Now on 40 Highway and an independence. Missouri will and have recommended to friends and family and even on Facebook when people need windshield replaced to go here.

Asked for quote, got an appointment scheduled, then they called back saying I needed even more information and couldn't make my emergency appointment. Obvious communication issues with this company. VERY RUDE person on the phone telling me their entire process after I explained what the initial call entailed. Will not be returning.

5 Stars - Excellent Service & Price! Auto Glass Now gave me a quote that was half the price of Tesla and Safelite. They scheduled me quickly, kept me updated with texts, and even gave me a discount when they had to reschedule (which wasn’t a big deal). The glass was OEM—same manufacturer Tesla uses—and the team was super friendly and down-to-earth. Great experience all around!

I'm not happy with the work at all because your technicians messed up my car and then, called the police to keep me out of their store, because I tried to find out why the job I paid for was not properly. I paid this company to replace and recalibrate my wind screen. They replaced the wind screen but could not figure out how to do the recalibration, yet they still charged for the recalibration they couldn't do. This resulted in multiple sensor lights popping up on my dash board. They have absolutely no customer service skills. They are unfair, unethical, unprofessional and were very disrespectful to me. I WOULD NOT recommend anyone to use this company.

I’ve been using a couple other Auto Glass companies for my fleet of vehicles over the past 10 years. Yesterday was my first time using Auto Glass Now in Independence. The Customer Service and quality of work with the attention of detail was more than a five star experience. From here on out, they are my go to Auto Glass company. I highly recommend them to everyone else as well!!!