Auto Glass Now

My car was broken into and my driver side window was completely shattered. I called around to several places, and their quotes were either exorbitantly priced or would have had me waiting several days. Auto Glass Now was so kind to me, got me in quickly, and replaced my window within an hour of drop off… all for 1/3 the price safelite quoted me. I am grateful to businesses like this that take care of people in a crisis without taking advantage of them. I never write reviews, but I’m taking the time to do so because they really deserve the praise. Thank you :)

I have an appointment on Saturday at 7 for a while before.They even told me that the glass they had received from my car was chipped made an appointment for Monday Between 10 and 11AM They called me at 9:30 AM that morning And asked for my vin number. Which they needed in the first place. Mind you they did not ask for it when I made the appointment the week prior. The technician showed up at 1:30PM And I had let them know in advance that I had to leave at 2pm So I called the call in center. Mind you, they told me it would be $289.50 When I made the appointment. That Monday he tried to tell me.It was $389.50 So he raised the price $100.00 Over my original price.Mind you, I took off work that Saturday. I explained to him the price she quoted me. And told him That I should get a discount being that they stood me up two days in a row He gave me An $18.00 discount Which p***** me off.Because I lost eight hours of work saturday. I will. Say this the technician that they sent That Tuesday did an excellent job And he showed up Tuesday When he said he would so I gave him a $20.00 Tip because because he was the only one that was honest and on time and on point kudos MAX. Thank you so much. I would recommend If you go to this shop Make sure they have inspected the glass when they get it. And make sure that they keep their word on When you are supposed to be at the shop or when they will be to you Because I was very dissatisfied with They're professionalism. I give the shop a F But I give the technician an A+

Scheduling times are awful. Was told at time of getting an appointment it could take up to 3 hours. Arrive and am told 2 to 4 hours. Walked to a store and walked around it for 3 hours came back and asked for update and the guy at the desk got distracted by a phone call and never gave me an update. Waited another 30 minutes or so and asked for an update and said it was being recalibrated but didn’t know how long that would be. At closing at 6 I asked how much longer and still no idea. I was there til 8 pm. These appointments should be first thing in the am if it is possible it could take this long and this should be explained to the customers!

If I could give AGN in Lawrence Indiana,10 stars, I would. It started w/the customer service agent, Shaqueema, who took my call at 5:30 pm. She was delightful and booked my appointment for next day, conferenced in my insurance company on the call and got everything taken care of in 10 minutes. Next day arrived at 9:55 AM for my 10 AM and my car was taken in immediately. The process took 30 minutes... which was exactly what I was told would happen. Nice service people on site (apologies for not making a note of their names) who were courteous. I'd used another windshield repair company [safelite] for 15+ years, but when my appointment was moved twice... to a week out.... I looked for a better option and found it 3 minutes from my house. I highly recommend AGN in Lawrence. Thank you!!

The employees are nice and friendly. The locations are easy to find and easy in and easy out. However, my side mirrors would auto-retract when the care is shut off and automatically open to their side position when I approached with the key fob or started the car, prior to the windshield install and calibration by Auto Glass Now. Since the installation of the new windshield and re-calibration, my side mirrors do not retract nor do they open to their driving position. I have to manually open the side mirrors to their driving positions otherwise they remain in the closed/retracted position. I have contacted Auto Glass Now and they have informed me that they have never heard of this problem. Nevertheless, I am now stuck with an issue with my side mirrors that I do not know how to fix. Just, buyer beware when dealing with this Company.

Sam was friendly. Had a 10a.m. appointment Got there 9:30a.m. out around 12:30p.m. was told it would only be an hour by the call center. They double booked the 10a.m. appointment. 2 men in back one being the manager. They took my vehicle back around 10:20 but didn't start it you could hear when mine was started as it was next to door. Knew they rushed as my left panel mold was rolling on my roof while leaving had to reverse to see where it went. On way home went down franklin and no rain not wet my auto wipers keep going off so had to turn those off. Parked the vehicle waited till next evening around 1:20 to take tape off realized tape on passenger side is split in half the window seal has a gap at top and noticed my auto wiper sensor is partially covered as well. It also looks like they tried to pry off right hand lower mold and put a hole in it ( that's at least $40 part still gotta call dealer to get exact cost that's only gm auto parts I found price). Also the lower mold won't be keeping any water out as it is not even connected to the windows and super loose it now has pine needles in it from the tree near it. Wanted to love them but not til it's made right.