Auto Glass Now

Honestly the only bad experience is the customer service from the girl at the desk. She put me on hold for 25 mins, (i took this ss before i forgot😂) I hung up and called back & I told her she had me on hold & she just said “what are you talking about” like i was crazy. She’s straight up rude, I think that if you’re not a friendly person you shouldn’t be working with people as a receptionist. She was on the phone with someone while I was in the lobby & she put them on hold and said she was about to cuss them out, which is wild🤣 It just hurts the business. I wouldn’t recommend the place just because of her, truthfully if i’m giving a business my money i expect good customer service and a good job on the work. Which until now I have no complaints on the work done.

My appointment was at 3:00. The lady behind the counter told me it would be about an hour. About 4:00, I went outside to take a phone call and saw they hadn’t even taken my car back yet. That was disappointing. Surely, they knew how backed up they were and just chose not to say anything. They could improve their waiting area (plastic chairs) or customers could plan on dropping off their vehicles. I wish I had. I was uncomfortable. When they brought me the keys, they said, “You know your car door is broken? They had to roll down the window to get the door open (to get out).” It seems like they would have mentioned that before they started working on it instead of after they were done…??? I told them it was fine when I arrived and I hoped they had cameras that caught how I exited the vehicle, on their property. We went out there together and the door opened ok for me…not sure what happened back there. However, it was clear, they were very defensive and not about to accept responsibility for any damages. It turned out alright ~this time. But, I also think this is how they would handle a similar situation in the future (with lasting damages). In the end, I do have a new windshield, the price was the same as what I was quoted on the phone and they didn’t try to sell me anything else. I appreciated that.

We were on a guys golf trip to the Master’s and a rock from a work truck bounced off the truck and shattered my windshield. We were 6 hours from home and not able to drive a long distance in that condition. A competitor was not able to get the glass. But Teesha stepped up and made it happen. My windshield was replaced, looks fantastic (like it never happened) and the even cleaned up the glass from inside my vehicle. Would highly recommend, outstanding service and quality work. We got it all done in a day, got to enjoy golf and still make it home on schedule.ServicesAuto windshield replacement

Meagan and Teesha were exceptional! They demonstrate impeccable customer service and handled all customers with the utmost respect while caring for the needs of phone service and technician questions. I witnessed a phone conversation that was handled with the most respect and in a timely manner however the caller felt as if they were entitled above other customers. The complete lack of awareness on the phone callers part led to them asking for a manager, which was highly uncalled for and yet still the staff handled the situation with reverence and grace. And on top of it the caller had the wrong company initially but Auto Glass Now won the client over and scheduled a repair. I think this speaks volumes to the staff and professionalism from this location.

The Auto Glass Now office called me to work with me on my preferred home visit. The Glass Specialist called me that morning to confirm our schedule time. He arrived on time. He was very knowledgeable about his job. He was very kind and friendly showing me a lot of respect. He explained the process of the glass work and allowed me to watch. I only had a small chip that appeared to be from a hail storm on a vehicle I purchased through Carvana. He completed the task in less than an hour. He cleaned up and told me if I have any problems to call the office and he will be willing to come to correct anything I was not satisfied with. I was completely satisfied. I did not know Martinez had a mobile auto glass repair system. Nice to know we have options. Thanks for a great job. I am very pleased with your service.

We had to take our truck over and wait on it and the nice lady behind the counter told us we could eat breakfast over at the Lexus dealership across the road and we went over there and it was very good breakfast and we thanked her for the advice and then called one time to check on our vehicle and the guy said it would be about 12 o’clock when he got it finished and our appointment was at nine and he’d been working on it since then, they had to take the whole back out glass out and it was electric sliding glass and anyway it was very good experience. We got over there about noon and they had it finished and that was it.