Auto Glass Now

Had Safelite come out first which dropped the ball drastically! (blessing in disguise) we then contacted K&k (auto glass now) and they were amazing and as transparent as our new windshield! Huge shout out to the Techs that helped us along the way, Seth & Jayson. They were both very pleasant, knowledgeable & patient with explaining everything to me that needed to be done because of our truck being older. Also very fast and efficient. Love our new windshield and this company! Thank you !

K&K Glass called and told me upfront that my particular windshield was out of stock. What isn't. News on auto parts availability is not good. 2 weeks later they were able to get one and replaced it the next day. I had to wait a few days for the back up camera alignment man to do a check . It seems everything had shut down because of a battery replacement. He got all the systems realigned and road tested it with me and my dog. K & K was flexible. They worked on my timeline. I highly recommend them.

It was honestly a terrible experience. They completely missed the first appointment. The tech called and set it for a different day and nobody showed up that day either. The third time, a tech did show up right on time, but there was a huge scratch in the glass making it unusable. Took about a week to get a new one and the man installed it. He got my car so dirty. Dirt all over the floorboards and dash. I definitely would not use again if insurance didn’t make me. The entire thing was terrible.

After receiving multiple confirmations that my windshield replacement would take place today between 8:00 AM and 5:00 PM, I waited around for 7 hours —only to receive a call at 3:00 PM letting me know that they could not preform the service, or hold up their commitment after all. This situation has been incredibly disruptive. I rearranged my entire week and shifted appointments to accommodate this, and unfortunately, no solution was offered beyond asking me to wait again on Friday with the hope that a technician might or might not show up. That’s not acceptable for me. I'm extremely frustrated to have lost an entire workday due to their lack of reliability and poor customer service.

I found the actual installation of the windshield a 5 and the calibration a 5. The communication with scheduling a 0. All you operators told me the windshield will be fixed between 9:30 am and 4:30 pm. They couldn't narrow it down. The day the windshield was supposed to be installed I waited from 9:30 to 3:30 for the office to call to let me know that the windshield was damaged and had to be rescheduled. I wasted a day. I could not get your office to narrow down their show up time. All they would do is apologize over and over again. I stopped them from apologizing a said instead of apologizing, I asked them to check the replacement windshield in the morning and call me if it was not damaged.....that's when they hung up on me.

Auto Glass Now pricing was 32% less than that company that advertises on TV all the time (someone has to pay for all that advertising, but it wasn’t me). Tommy and Travis were fantastic! Both very courteous and professional. The new windshield looks great. I would never guess it is not the original. Thank you for calling ahead and keeping me informed of when the technicians would be arriving at my house. They were right on time.