Atlas Auto Glass Paint & Body

I stopped by this auto glass shop after noticing it next to a coffee shop I frequent. My rearview mirror fell off, like the whole piece, including the metal attachment. I asked if they could fix it, and a female employee (name started with a “K,” I think) told me it’d be $30. She didn’t take my name, phone number, or any details, just swiped my card and said they’d take care of it. While I got coffee, they reattached the mirror, and I had to walk back in to check if it was ready. No updates, no follow-up, I had to ask and then they said “it’s done” once I’d been waiting for over an hr. Fast forward not even two months, and the mirror falls off again. I check it and realize they didn’t even properly reattach the metal button to the glass. I was able to inspect it bc of the way it fell off this time, they just slapped a chunk of glue on there. Total band-aid fix. I call to ask if they have the time to fix it bc I don’t want to inconvenience them by just walking in. The guy on the phone gives me grief because I don’t have a customer profile (no surprise bc they never took any info). I offer to bring the receipt, and he says fine. I show up about 45 min later and of course, that guy’s not there. The woman at the counter doesn’t acknowledge me until she finished her task, and when she finally checks, she also can’t find my info. I explained everything to her, then she admits she knows exactly which employee helped me (the first woman I dealt with). She says she is going to start me a profile, which is fine but I ask how they’re going to fix the issue. Her response? Another $30 to fix their mistake, and then if that doesn’t work, she says they can sell me a mirror? This is either laziness, incompetence, or just outright shady service. Either way, it’s not worth your time or money. I paid for a real fix and got a temporary patch that didn’t last 60 days. Spend your money somewhere that stands behind their work. This isn’t that place.

I arrived before the shop opened as advised. The person at the front desk was kind and informative, and there were no issues with customer service initially. However, I drive an old Honda Civic and felt that my car was perhaps given lower priority compared to other, newer vehicles. I went to a coffee shop next door to wait for my vehicle, as I was told it would take about 2 hours. After more than an hour, I returned and noticed that my vehicle was still parked outside while other customers, who had arrived after me, were being attended to first. Despite arriving at 9 AM, I waited until 1:30 PM, watching every other customer receive their vehicle before me. When I inquired, I was informed that there had been an issue with the order of my windshield. However, I couldn't shake the feeling that my vehicle had been unfairly pushed to the back of the queue, even though I followed all the procedures and arrived on time. While the front desk staff was kind, the person managing the vehicles should be more fair and mindful of those who make appointments and arrive punctually. Due to this experience, I feel compelled to give this place a one-star rating.

Really grateful for this shop. My car got broken into last night and this was the first shop I called and Ivan was so kind and helpful. Ivan offered me a discount which was so helpful especially around the holidays. It’s unfortunate that scumbags roam this earth but I’m glad I was to find this place, speak to Ivan and was taken great care of and given amazing service. Shoutout to the tech who replaced my window and for vacuuming all the glass out of my back seat. You’re the real MVP! All in all my visit was great and the service was A1 and I will totally recommend this place to anyone and I will surely be back for any window repair or maybe a tint if need be in the future. Thank you Ivan & window tech guy! Merry Christmas & Happy Holidays!

Needed a new windshield, called Atlas to make an appointment and made sure they had the windshield in stock. I go to my appointment, and they tell me it’s a two hour wait. Told the gentleman I would wait at the coffee shop next-door. 2 1/2 hours later they call me to tell me they don’t have the windshield. Why tell a customer that they have the windshield if they don’t? Why wait 2 1/2 hours later to tell the customer they don’t have it? The lady said she called me to tell me earlier, but I didn’t answer. She literally called me less than 5 min earlier than the second call I got from a different number. My husband had the same experience, but he was nice enough to go back anyway. This is 2x they did this! They will do what they can to get you in their shop and can’t complete the job. Would give them 0 stars if that was an option.

When I initially called they failed to inform me how long the wait is. I made an appointment as well. They didn't start on my car at that time. They seem really nice however theyre turnover time is absolutely horrible. It took almost 5 hours to get my windshield replaced. I met some great folks (customers) while waiting who also waited 5 -8 hrs for their windshield repairs. One gentleman sat and waited from 9am to 3pm for his car. Great price but you're going to wait for it.. very slow company. They're taking in to many customers and cant service them in a reasonable amount of time. 2 hrs or more for a windshield replacement is insane. And it appears most of the reviews are all complaining about the same thing. Would i could back? yes only for price but not the service

I want to give a huge thank you to Nick and Eric for their outstanding service! The windshield repair was completed without a hitch and in a very timely manner. They were incredibly professional, patient, and kind, and went above and beyond to help me out. It’s rare to encounter such genuine care, and I truly appreciate everything they did. I’ll definitely be coming back for any future window needs, and I’ll be telling everyone I know about the fantastic experience I had with them. If you’re looking for a team that is dedicated, knowledgeable, and genuinely cares about their customers, Nick and Eric are the ones to trust. Highly recommend!