Arrow Auto Glass

The initial experience was very good. The scheduling process, pricing, and friendly technician. About a week after the repair, I noticed the crack was more noticeable and had a clear mark around it. When I called the representative told me the repair can make the cracks look more noticeable. I don’t have a problem with the fact that it does that. But if I was told upfront I would’ve opted to replace my windshield instead of paying for repairs that do not diminish the cracks.

I do not enjoy giving businesses low reviews, but there just has to be some accountability. Having lived in the city and driving fairly nice cars I get a window broken out every 2-3 years it seems, so I have some frame of reference for how this should go and in my experience, this was the MOST unprofessional and slow service I have ever received. It feels like this company does this day and and day out so much they forget about the needs of the client. I did a little footwork and called the same supplier my representative told me they were using, who said it could be here 3 days before she said....I was then put on hold for 15 minutes, mocked and told inconsistent time frames of when my glass would arrive and she even suggested me just installing it myself. To say my representative was rude, incendiary and disrespectful would be an understatement. Then, after the weekend, they dropped me with my insurance company to another company... on a tuesday. I'll have gone 9 days without a passenger side window when this is all said and done due their arrogance and incompetence. I would not recommend their services.

I own an auto service, sales, and body shop and we began using Arrow Auto Glass a couple of months ago and have been completely satisfied with them. Speedy service, on time delivery, professionalism, ease of scheduling, and excellent prices are just a few of what makes them awesome to work with. We will continue to solely use Arrow because of qualities like this.PositivePunctuality, Quality, Professionalism, ValueServicesInstallation, Auto rear window replacement, Auto windshield replacement

The work seems to be done well but the communication was decidedly lacking. The manager was doing the install was to call me in the morning to tell me when the windshield was going to be installed. I got a call and he told me that the rubber that is suppose to be with the glass did not show up and he was going to try and find another one and he would call me back to let me know when he was coming over. That was fine but by 5 pm I still had not heard from him I called the number I used to book the appointment and was told that he scheduled me till the next day. Since I sat at home waiting for him to call back from 10 am I was rather annoyed not to have been informed. They assured me he would be by the next day and would call me first thing in the morning to give me a window of when he would be here. No call came in the AM and I got a call in the afternoon saying he would be by in 15 minutes to do the repair. He did show up at that time and replaced the window but I notice there seems to be a gap that I can feel where the windshield meets the roof. Not sure its suppose to feel like that but so far it seems to be sealed right. I guess time will tell.

Fast friendly service! They are always prompt and so helpful! Martel Rose is the best she returns calls right away and takes the stress out of setting up your appointment and even handles getting your insurance taken care of. Kevin Smith is the installer that took care of putting my new windshield in and he was very professional and fast. I will call them for all my glass needs! Keep up the great work!

Their tech came out to replace my windshield today. He was timely, professional, and very personable. They also gave me a quote that I couldn’t pass up! I told my parents about them and they have scheduled an appointment for next week to get door glass replaced. They also got a quote they couldn’t pass up! Great Service!!! 5/5 will definitely recommend to everyone in need of auto glass replacement!PositivePunctuality, Quality, Professionalism, Value