Advanced Auto Glass

I couldn't have asked for a better experience in an unfortunate circumstance! After having my car broken into over the weekend while in the city, I decided to take my car to Advanced Auto Glass vs the local dealership purely based on their raving reviews. I was willing to pay a little extra if need be, especially to get the glass cleaned up inside, but didn't even require getting a detail for them to do that for me. Shelby in particular was extremely kind and empathetic toward my situation. I truly feel that he went out of his way to give me a good deal and my car was ready by the end of the day. Overall, it was so much faster and cheaper than I had anticipated and the work is definitely quality. Very pleased with the outcome. Thank you guys for being a positive for something that was a horrible experience to have to go through:)PositivePunctuality, Quality, Professionalism, Value

**** UPDATE **** both Shelby and Austin called me offering to fully refund me to take my review down. When told no, Austin told me “ I don’t think you’re unhappy with the service, I think you’re unhappy with your life” and hung up LOL 😭 need I say more? Original review: I had a really poor experience here today. I called for a chip repair and they were able to fit me in immediately. The girl at the desk, who seemed timid, lacked knowledge and professionalism (airpod in one ear - barely acknowledging my presence as a customer) was supposed to give me a run down of what to expect as a result of this service — all she told me was that during the repair, there is a chance the chip would expand across the windshield and a replacement would be needed. I took the risk and signed the waiver and proceeded with the repair. It took about 15 minutes, as promised. When seeing the work, I was so disappointed. Maybe my expectations are not aligned, but as a service based company, I expect to be informed about what to expect. This wasn't relayed to me at ALL. Now I’m left with a chip in my window that’s still visibly there, and now just filled with resin, and just looks poor. Not what I was expecting after assuming (and not told otherwise) that the crack would be gone. After some back and forth and me expressing my frustration, Shelby knocked down the price to $50 (from $70), but overall I was just annoyed. Shelby then proceeded to mansplain to me about insurance coverages, etc which pissed me off even more. I left without saying anything, which he then proceeded to follow me to my car to speak to me. Would he follow a dude out to his car to be aggressive? It felt just gross and over the top. Anyways — I will NOT be back. The whole experience was extremely disappointing and I feel finessed. I wouldn’t recommend this place.

The windshield on my 23 year old Jaguar XK8 was needing to be replaced. Called around and got quotes from different places all over Santa Rosa. As a young woman with a foreign car choosing a trusted business for repairs is important. Advanced Auto Glass was the only shop to call me back…and then offer to replace my windshield for less than my quote from Safelite! Very down to earth and straightforward. Austin was able to get me in the next day! Their place is clean, and waiting room comfortable with lots to read including free WiFi. The staff were very nice and personable. The whole appointment was very transparent and they let me know exactly what was being done. My windshield looks amazing, and the staff were very careful and professional with my car. Wonderful family owned business, I have lots of respect for this place. 10/10 recommend- go support your local family owned businesses!

I had a horrible experience going advance auto glass , 0/10 would not recommend. I had taken my car to get my windshield looked because it was leaking. The owner had me sign a work order for a leak test with NO cost on it. After calling another shop and getting a much cheaper quote ($150 cheaper) I decided I would take my business elsewhere. Also why do they need to do a leak test when I already told them it was leaking,there are water stains around the windshield and my car has no sunroof. They were taking advantage of me as a young woman that isn't familiar with mechanical issues. I called to confirm I was going somewhere else and now they are calling me none stop. At the end of a voicemail the owner said "we will find you!" in a threatening voice. So unprofessional and I will be never going back!

I brought my car here for a water leak. Austin told me it was absolutely the sunroof without even looking at the car. Proceeded to spend 30 minutes supposedly cleaning the sunroof and charged me 175. The next time it rains same water leak, only this time due to their incompetence at actually locating the leak and making the repair, the aviator module will hat powered my lift gate on my suv was fried.! Took the car back to Advanced Auto Glass to let them know they didn’t fix the problem and ended up causing more damage because of their failure to actually do the work involved to find the cause. I was told “ it was a guess” by Austin. Seriously? How unprofessional and lazy. He also didn’t refund my money for the unnecessary “work” he did in the first place. Buyer Beware! I definitely do not recommend this business.

First scheduled visit they decided they needed to replace not repair the windshield. Second scheduled visit they did not have the windshield and stated they would call me to reschedule. One week later and never heard from them. By the way you cannot reach them by phone. My insurance company stepped in, got the appointment and also gave me a number that I could contact them through. I smartened up and called before driving to South Santa Rosa and checked to make sure they had the part. Third visit the windshield was replaced. The employees were always pleasant and curteous so I have no complaint with them. The Company's business practices need to be improved. I wasted several gallons of gas driving to their remote location to get this repair and it was extremely frustrating.ServicesAuto windshield replacement