Aaron Auto Glass

My mother took her Toyota FJ cruiser on 4/28/25 to get her window fixed that this company installed backwards two years ago. They charged $75 and broke the antenna on the car and didn’t notify us. Please do not do business with this place, they just want your money and does not do any work 4/29/25 EDIT: you see Aaron’s reply below. I spoke with Grace and while they said they would reseal and we had to drive 65 miles an hour back, even doing so, the windshield was not sealed and sounds worst! The antenna a mistake? But still a piece of the car is gone at no fault of our own. They then tried to say we contacted Joliet first when we did not, we have a card for the Kedzie location only! They would want us to drive back an hour to them when the job should have been done correctly the first time. Please do not give them your business. They will not offer a refund though they did the job incorrectly and did not put back on the antenna when they removed it. We will ask for the antenna and a refund. There are better places to go for service.

Grace (part owner) disrespected my children and myself, read til the end. About 4 months ago I came in to AAron auto glass to change 4 windows, unfortunately at the time I was in a toxic relationship and my x thought it was better to take a hammer to my windows than to go to therapy. Anyways, Jokingly I asked if they had any “crazy X gf” discounts to which Grace replied I’ll take the tax off $89 went from 1348 to 1265. Cool. The problem came when about 4 months later I went to the car wash on 42nd and western and went through the blow dryer I remember hearing a loud crack n thinking that blow dryer is really strong it had my hood wobbling bad. It wasn’t til I went to park that I noticed the rear tinted window not broken like a hammer or brick would break a window but completely shattered and in place. So decided next morning, went to AAron and explain what happened. I’m a single parent and I had 2 of my kids w me sitting in the front seat of the car together for safety because I didn’t want glass to hit them if I hit a bump. Got to AAron and tried explaining what happened however it didn’t matter what I said Grace kept on discrediting my story. And basically calling me a liar. She said a rock hit the edge of the window and had a worker point out a stress crack on the edge. He quickly walked away when I started asking questions like how a small rock can shatter my whole window if it’s my rear window? And if it hit the edge where is the damage to the trim? She said she’s been doing this for a long time and she’s seen all kinds of things. I was so frustrated that I raised my voice slightly never cussed or disrespected her at all just mad that she couldn’t give me an actual reason that made sense. She than acted like she was going to walk alway or call someone and I calmed myself down and she said she would give me a discount. We went inside where my 2 children were at, she then said she can give it to me for the exact same price I had paid before. 325. And said I remember you, I gave you a great price, you asked for A CRAZY BABY MOMMA Discount, she said that infront of my babies. The mother of my children had nothing to do with my windows at all. I couldn’t believe the disrespect I literally got so angry that I started to tear up n couldn’t even breath, because I never disrespect my children in any way and for a stranger to do so is crazy. I asked her not to talk like that infront of my children and she said, you talked to me like that outside, I said we are infront of my children and she gave me a face like she didn’t care. I couldn’t breath I had to walk outside to catch my breath and get my composure. I walked in tear eyed asked for my receipt got my babies and left. The look in my babies faces, smh only a parent would understand. I tried to get a hold of the other owner, wouldn’t give me his info, also corporate for AAron went on the website and nothing. Just transferred me back to 38th and kedzie to deal with GRACE.

I own a $280 dash camera because I drive for a living hence why it once my windshield crack started spreading I immediately had it replaced, however had a little care been taken with my personal items I'd probably come back next time something happened but the fact they attempted to completely disassemble a dash camera because they couldn't figure out how to remove it, bent my charging cable and complete ripped off the adhesive for the suction cup it's unfortunate because now I gotta drive 2-4 days without a dash camera. I'm sitting right in waiting room as if nobody could come get me? Say hey I'm having an issue with removing your dash camera can you show me how to remove it I would gladly but the fact they just ripped it off on a camera I purchased 5 months ago is negligent and unfortunate because I've been here multiple times and sadly this will be the last time Windshield is as expected

Purchased a Cargo Van with no Windows in Dec 2024. Had Aaron Auto Glass put windows in the van for me shortly thereafter. At time of writing this review maybe its been a month to month and half after installation. Visually the windows look great from the outside, but I feel little details in the craftsmanship and process in the installation were lacking. The black window trim weather seal, I installed around the inside of the window to cover the jagged sharp edges of cutting into the van to make room for the windows. The main thing really bugged me is on half of the van, the special Acorn nuts that cover the screws were put almost on every screw on half the windows. The other half of the windows had maybe half the special acorn nut screw covers. (overall still maybe 30-40 acorn nuts missing) ( I sourced a few lack luster alternatives using spacers/washers but it looks bad) A couple days after installation I called back asking about getting the additional screws covered with the acorn nuts and was kind of dismissed saying "they are not functional with holding the windows in place" or something along those lines. But that was not why I wanted them. I wanted the exposed 1/2" of the screw to not be a sharp snag point or danger when loading stuff in/out of the van. The reason I am writing this review now is I have spent time looking to find these specialized metric size 4 acorn nuts to cover these open screw ends, and I cannot find them anywhere. No local Home Depots, Menards, or Ace Hardware's have them at this size. 2 Different Mechanic Shops have no idea how to find them. And I have scoured the likes of ebay, amazon, and other specialized auto /window shops online, as well as having a "Car guy" friend not have any luck with sourcing these nuts (size M4 Acorn nut, about 1/2" in size). A specialized piece like these nuts should have been on every screw that was used, Functional or not. They put one on about 2/3 to 3/4 of all the screws. Should have been all.

I went to this store a couple times for replacement of the windshield of my car. My dad and I took the videos of the interior and exterior of the front windshield. The replacement of the windshield is fine, but they made a small dent on the side of the car. We talked to the person, and he showed us a new damaged windshield which it was not there before, but he said the dent was there already. We argued with the person to take the responsibility of it, but he was making excuse, like you filmed the video so fast and it was shinny in the morning when you filmed it and you couldn't see the dent. He won't take the responsibility of the damaged that they caused on my car. Suggestion: if you choose to repair any windshields from this auto shop, please film the interior and exterior of your car slowly and make sure the video is clear, so you know what's the condition of your car before they do the repair. Also take your own risk with extra damaged on your car like dent or scratches. They might not take responsibility to cover it.

Well organized and right to the point of service! In and out in a timely manner, especially when I just got off work at 8AM. Called them, they told me just bring my truck in now..No hassle, quoted my price, work done right then..my front window. 4 days later, I heard a rattling noise as I was driving home that morning, called them. They told me just come on by..when I got there IT WAS CROWDED! Didn't have my receipt on me..The line was out the door! Within 5 minutes, they called me to outside..One of the workers told me it was the tape that I hadn't removed yet that was making the noise, laughingly he got up there and removed it for me. Stated he didn't want me to have to wait 3 hrs just for that! And if I still hear the noise when I'm driving just come back! HE WAS RIGHT ✅ I REALLY APPRECIATE THE CONSIDERATION OF MY TIME! I will use this place again if needed, and recommend it highly 😉 👍