ATX Imperial Auto Glass, LLC

None

They are running a windshield insurance scam. At the Genie cash wash they will point out minor chips, tell you not to worry, they will repay at no cost through your insurance. They do not know what they are doing! They are just trying to get money from the insurance company. You will be left with a damaged wind shield and end up having to pay for a brand new one. LEARN FROM MY MISTAKE.

These guys are the worst! Be careful!!! They are conmen They will approach you at the Genie car wash and say they can fix your window chip at no cost. I went in with a scratch that could be barely seen and left needing to replace my entire windshield. The damage occurred because the team is no properly trained! When I complained they said it wasn't their fault. Javier and Harrison are conmen!

Representatives from this mobile glass repair shop walk around the check in area at Genie Car Wash, draw some circles in erasable marker on your windshield unprompted, and show you areas where your windshield is "chipped" in 4 places and needs repair, offering to coordinate with your insurance as well. I used quotes around "chipped" specifically because I subsequently called my auto insurance company who recommended Safelite Glass Repair (who I've used several times), and they came out to my place of work to repair the chips only to tell me that these are surface pits which are unsightly but cannot be repaired and they do not spread. In short, the representative from ATX Imperial Auto Glass was either very unskilled or attempting to rip me off. For reference, here is a full definition I found of this type of windshield damage: Surface Pit: A nick in the glass associated with normal wear and tear that does not penetrate to the plastic interlayer (middle layer of the glass sandwich). Can it be fixed? If the damage has a diameter of not less than 1/8 inch. Be cautious however, many small pits do not require a repair if the damage is too extensive.

I'll start by saying I did not actually get service from them. Set up an appointment on a Monday for the following Saturday. Called 20 minutes before my appointment to let him know I was on my way. Showed up right on time. Waited...got a call about 10 minutes past my appointment time. The guy said, "I had to run an errand. I'll be there in like 15 minutes". I did not wait around to see how this played out

Your driver almost ran me off the road going easily 20mph+ over the speed limit on Howard lane.