Image of ABC Auto GlassCredit: ABC Auto Glass
Image of ABC Auto GlassCredit: ABC Auto Glass
Image of ABC Auto GlassCredit: Tom Brady
Image of ABC Auto GlassCredit: Bestbirai Zered
Image of ABC Auto GlassCredit: ABC Auto Glass
Image of ABC Auto GlassCredit: Meghan Sharp

ABC Auto Glass

516 W Arapaho Rd, Richardson, TX 75080
4 out of 5 (95 reviews)

Services / Features / Amenities:

Windshield Repairs
ADAS
Chip Repair
Door Glass Repair
Mobile Service
Quarter Glass Replacement & Repair
Back Window Repair
Window Tinting Services
OEM
Accepts Insurance
Certfied Staff
24 Hours

Reviews (10)

Bart M

( 5 out of 5)

Very competitive prices. I have replaced my windshield there and the first time around I found issues with the job , the window was off center , glue was visible and it was installed half an inch to high. I brought it back to these guys and they told me right away that they will order a new windshield and couple of hours later It was done. They did an amazing job fixing it again. It looks brand new and very professional . These guys will work very hard to make it right . Highly recommend this place for all your auto glass needs. Bartosz Michta.

Sekar Ranganathan

( 5 out of 5)

Replaced my windshield broken by hail. Called them and within minutes, i got a very reasonable quote for replacing it using the mobile service. They also offered a coupon price which was about 10% less than the mobile service if I came over to their location. The price was extremely competitive. Set up a time and headed there. Very precise estimate on time needed for repair. Informed me that it will take about an hour and they started the work immediately. It only took about 40 minutes and I was on my way. While they handed me my invoice, they put in a nice coffee mug with compliments. Overall an excellent experience and will highly recommend.

Miles Becken

( 2 out of 5)

I have used this company before and they did a great job. However, I recently bought a new vehicle which had very minor chips in the front window and wanted to fix it before the weather started to get cold. When the job was finished, upon inspection my car had damage to my weather strip in the lower corner. The tool use to remove the weather strip clearly chewed it up pretty bad. When I showed Mike this he replied, "Don't worry no on can see it, its an older piece and its hard to remove". I told him that this car is my baby and it matters to me. Then on the other side there was some residue from the tape used to secure my window. Mike then grabbed some spray and began to rub, He rubbed it so hard that it removed the paint. I told him not to worry about it, I have friends that can remove it. "No, no I got it", Mike said then he rub the windshield strip raw. When I asked him to fix it or paint it he said no. All I was trying to do was help and referred me to grab someone off the street, one of those paint /dent repair shoppes... Ok, i know all he was doing was trying to help but never the less he stilled damage my car. I even have a recording on my phone with Mike admitting he damaged my car and still all he said was "sorry I cannot help you". the damage to my car is $465.30. I even went back with 2 estimations and still he turned his back on me saying all I was trying to do was help. I have kept my calm not once did I raise my voice and still he turned his back on his customer even after admitting he did it.

Shelley Stracener

( 1 out of 5)

Unsatisfied customer here. I made an appointment on a Tuesday for the following Thursday to have my windshield replaced. They quoted about an hour for the job. I showed up at my appointment time (8:30am) and waited 20 minutes for someone to arrive and open the shop. Once inside, I checked in and waited while another customer was served before me. The manager arrived at 9am and informed me that he’d neglected to write down my appointment and order the windshield, so the job would take two hours to complete. I had to get to work and couldn’t wait that long. He said I could take their “loaner” car and leave my car there. I agreed despite these red flags... The loaner car was a dilapidated Toyota Highlander with 260,000 miles on it and the check engine light on. No paperwork on the loaner, the manager told me their possession of my car was their collateral. Ok, it’s a small business, they play things loose. I took the loaner and said I’d return on my lunch hour around 11. By 11 I hadn’t gotten a phone call with status on the job, so I called them and they told me it would be another hour. I delayed my lunch break and called at noon to let them know I was on my way. Upon retrieving my car, it was discovered that a plastic retainer that routed my mirror cable was missing. The manager said they’d thrown it away but that he could get a replacement and he’d let me know when it was ready. A week later I hadn’t heard from them so I call up for status. Manager says he’ll have the part in 2 days (pretty sure he forgot about me again) and I could come in to have it installed first thing in the morning. I showed up at 8:30, their posted opening time, and waited 15 minutes for someone to open the shop before giving up entirely. They didn’t respect my time at any point in this process and can’t even be bothered to open on time. The manager did call me as I got to work a half hour later wondering where I was and I informed him that I had been there on time there but had lost my patience and was done with them. I had zero confidence that they’d even have the right part and be able to install it in a reasonable amount of time, and I’m not interested in visiting a third time to find out. I’ll just have to get the issue corrected somewhere else. They at least got the right size windshield so that’s something, and the price was decent but I guess you get what you pay for. They seem like nice enough people but they’re running their business very sloppily. Would not recommend.

Faisal Khan

( 1 out of 5)

My vehicle was broken into, so I decided to give them my business to replace the rear window glass. They did that, but upon pick up, I noticed that they did not clean the glass debris, which is part of the process. In fact, when I requested Mike Atooshi (Owner) to have it cleaned, he was very rude. He replied, "That is your problem, have a nice day!" Actually, it is ABC Auto Glass's problem, because just replacing the glass, but not removing the glass debris, is a hazard which can cause injury. So, I had to get it done, but will NEVER give them my business again. Overall, I am very disappointed with Mr. Atooshi's customer service and not doing the job right, so cannot recommend ABC Auto Glass.ServicesInstallation, Auto rear window replacement

Meghan Sharp

( 1 out of 5)

I have never written a review before but this is worth it to spare other people from what we went through. My fiance's car had gotten broken into last night and we were looking for a place to repair his front passenger window. Called ABC Auto Glass and the guy was super nice and could get us right in which we both appreciated. Took it in early afternoon and he assured us that it would be done before closing which it was! We were both thankful! Unfortunately when we had paid and we were checking out the newly installed window, we noticed damage to the plastic covering over the lock/window buttons of the door. After inspecting it, they had attempted to "fix" what they had broken with black putty. We went back into the store to confront him about the damage and he completely denied all of it saying that it was already broken when he went to fix the window and that he was "helping" us out by putting the black putty in. Seriously? No sir, it was not. Blatantly lying to us, he couldn't even look us in the face and just walked off. If you don't mind dishonest business owners then go ahead and go here but otherwise take your business elsewhere! Not worth the few extra dollars you might save.

Address: 516 W Arapaho Rd, Richardson, TX 75080

Phone: (972) 665-7008

Website: http://www.abcautoglass.com/

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