ABC Auto Glass

Really great experience! I had a lot of questions over the phone and they were so patient and helpful in explaining everything to me. Appointments were by time range at least at the time, i.e. 9am-12pm on a particular day, and they showed up right within that time frame and were done in less than 45 min. Very friendly, very professional. Prices seem comparable to other places (didn’t shop around too much), but I would go back to them even if it weren’t the cheapest because they are so helpful and easy to work with.

call them up yesterday and got appointment to replacemtn a car door window for this morning then call them to verify this morning and notice block my call cuz the phone is off when their shop say 24hour so i use my textfree app call they pixk up and i confront them i need tobreplace a window he talk to me like a new customer so i said i have appoinment with u this morning he said yes but yesterday u called another company and ask about replacement on window so we decide we not going to come replace ur window due to calling another company the hell gotta do with u if we call another company tonget a price rate compare to the price from u im new to maryland i gotta do my research b4 any of my friend or member say i overpay for a window

I normally don't write reviews, but this one is a must! From the moment I spoke to Reza over the phone, I could tell that I was dealing with someone with experience and knowledge when I question him about my options of windshields for my jeep. He answered all my questions in a very professional manner and got me scheduled for installation at my convenience. The guy showed up on time with an older gentleman to do the job, and I was not surprised that it was done exactly like I expected. These days is hard to find pleasant professionals that are reasonable in price.

I got my windshield replaced by these guys in the first week of August, after it got hit by a rock and was damaged beyond repair. I went with Auto Glass Experts, as they were formerly know, and as their website still identifies them, because they quoted me a price $100 - $350 less than the competing quotes, and they could provide next day service, even though I called the in the evening after hours. They gave me a 11-12 window, which was shorter than the other appointments windows I had received which I appreciated. They were on time for this window, by like 5 minutes, but still on time so great. As Reza stated the replacement took about 30 minutes. Afterwards I was advised to avoid driving for two hours, and avoid aggressive driving for 48 hours. I did both, and since have had no issues, despite multiple road trips. I also waited for a heavy rain storm to write this review, more good news no leaks. All in all I am satisfied with my service, and would use them again, particularly if they had similar pricing and availability advantages. As a note they do use OEM windshields, as stated on their website, so probably not what you would get from your dealer, but as yet I have not been able to identify a meaningful difference. It is likely a significant factor in how their prices are so competitive. So using OEM is just good sense to me if it is cheaper and of the same quality. That being said, there are three primary reasons that this is a 4 star and not a 5 star review. First there was a little bit of a black substance on my drivers seat following the installation, and the windshield itself was dirty. Both foreseeable and relatively insignificant issues. Second, I was quoted a price for a windshield replacement, but was hit with an minimal additional charge for molding. Again not significant but at no point was I advised there might be additional charges. Third, is related to the updated name I referenced earlier. I had initially declined to use Auto Glass Experts because of their negative reviews at their Bethesda location, if you look on google you will also find another Gaithersburg location too. I think they are under newer management, and trying to reset their reputation, but I cannot give them 5 stars given this ambiguity, in addition to the two aforementioned criticisms.

01/26/2017 Not professional at all. I had my windshield replaced by this company the next day I noticed that my rear-view mirror was loose. I called Auto class experts and informed them about my issue. He let me know that someone would be out the following day, but no one showed up. I called back the next day he said “OH we couldn't find your number". So, I scheduled another apt no call and no one showed up. So, I called back the next day Thursday and ask to speak to a manager he said "NO, I will fix your mirror tomorrow". Long story short if you want someone reliable this is not the place to go. Is my rear-view mirror fixed??? NOPE.... AVOID AT ALL COST!!!!!!!! 01/27/2017 This company refused to finish the job on this day because of the review I left above on Google reviews. This company has many inconsistencies and btw ABC Auto Glass is Auto Glass Experts. I will be filing a complaint with the Better Business Bureau. SN: YOU HAVE BEEN WARNED TO STAY AWAY FROM THIS COMPANY!!!!!!!!

These guys are the best around. We use them for our business trucks, and I use them for my personal vehicles. We work on construction sites daily, so chips, cracks, and shatters to our auto glass are a common occurrence. Thank god for the timely, professional, and overall quality of these guys. Just the other day, I called in the morning to have a work truck's windshield replaced, and by 4:30 that afternoon their mobile truck had it done. I always recommend these guys to whoever needs glass work done. Overall they are quick, cost-effective, and all around professional.