AAsaferide Windshield Repair

Hi, After experiencing my first broken window, I was a bit flustered on how to get this fixed quickly. Being it on a holiday weekend, I was worried on how long this would take to get fixed. Most places didn't have the item in stock and/or had appointments 2 weeks out! Thank goodness for Dallas' team. After finding them on google, I contact Dallas. Dallas was able to find the glass within a dayand get a mobile technician to come to my residence to replace the broken glass the following day. It was faster, cheaper than going through the dealer and they did it in less than 30 minutes! Dallas was very patient answering all my questions and his crew was very friendly. I would recommend.PositivePunctuality, Quality, Professionalism, ValueServicesAuto side window replacement, Window repair

My car got broken into late last night, and luckily Dallas picked up the phone and got me scheduled for a morning glass replacement. (I called or texted 3 other places I found on Google, and Dallas was the only one who responded.) He was kind and efficient, and his quote was cheaper than I expected! The technician, Jose of Auto Glass Warehouse (seems like AA Saferide outsources, which I don't mind, as long as the job is done as promised and the price was fair!), arrived as promised the next morning, and he replaced the window and vacuumed up the broken glass in about an hour. Jose was also friendly and efficient. An unpleasant situation was basically resolved in about 12 hours. Thanks, Dallas and Jose! EDIT: I called Dallas back about a month after the break-in to request paperwork to submit to my insurance company. He was so prompt to provide it, and very courteous. Thank you again, Dallas, for being so helpful during a really bad situation!

I turned to AA Saferide after Safelite postponed my appointment by more than a week. Everything seemed to be going smoothly with AA Saferide, with a driver scheduled to replace my glass the same day! Unfortunately he showed up with a window for a completely different year of my vehicle. I called the dispatcher, Dallas, to inquire, and he called me a liar, saying I gave him the incorrect year! Dude, I know the year of my car, I've owned it for years! When the technicians finally arrived the following day with the correct glass, my battery had died. They tried to jumpstart me, which I really appreciated Ultimately, the glass replacement was solid, and I'm grateful for the quick turnaround. Unfortunately, I can't overlook Dallas' extremely poor attitude. Note that they charge a fairly decent fee for credit card transactions

A rock hit and cracked my windshield. I was preparing to buy a whole new one. I got a couple of quotes for a new windshield and then I came across AA safe ride and Dallas was very helpful. I told him my situation and he was able to save me from buying a new windshield and a few hundred bucks. I also told him that I can wait til he had available appointments if he didn’t have any same day. He told me to prevent it from cracking anymore he would schedule me the day of the call. He came within a couple of hours AND at my job. Would recommend this business and go to him again.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield repair

AMAZING service by Dallas and his crew. I cannot thank them enough — my truck got broken into a couple of nights ago and I called maybe 7 or 8 places to see if they could find a replacement for one of my side windows on my '00 Land Cruiser. No one could find the window I needed or just flat out said they could not do it, except for Dallas. Even Toyota themselves said it would be about 2 or 3 weeks for me to get my truck fixed, and it would be a hefty price. Dallas took the time to track down the specific window for me and my truck was fixed in one day at a much cheaper cost than Toyota's. I cannot express how happy & impressed I am right now with Dallas' customer service. He is the man.PositivePunctuality, Quality, Professionalism, ValueServicesInstallation, Auto side window replacement, Window repair

I contacted AA Saferide Windshield Repair to get my windshield fully replaced. They were able to help me and a team was sent out same day, and they replaced my windshield. However, there was some strange stuff going on making me unsure if this business actually provides legitimate services. When I called AA Saferide and spoke to Dallas, he gave me a quote of $490. I also had to pay a deposit of $95. However, I noticed something strange. The team/truck that came to me was from "Auto Glass Warehouse" in San Rafael, and the remaining $395 went to them, rather than AAsaferide. I'm pretty sure that all Dallas did was make a phone call to Auto Glass Warehouse on my behalf and charge me $95 for that. I could have just done that myself. EDIT: Dallas reached out to directly and explained that outsourcing jobs to shops they work closely with is very common to complete heavy workloads. While I can see how that can be true, I think I could have saved myself some money by reaching out to those shops directly rather than using AAsaferide as a middle-man. EDIT 2: The glass they used was not compatible with my car's lane keeping assist sensor, even though they verbally assured me that it was. As a result, my lane keeping assist feature no longer works. I set up an appointment for them to take another look and they never showed up. Updating my review from 3-stars to 1-star.