A-1 Auto Glass

Service was fast but they damaged the rubber rain seal on the engine bay cowling. When questioned they denied it and would not repair. I know it's only $50 part. but I should not have to replace it when it was broken by their hands. Yes, I understand the rubber is dry and brittle from Sun damage, but the proper care was not taken on removal. Or if Damage is unavoidable then it should have been disclosed beforehand. It's Obvious that someone used a putty knife or something to pry it up off the glass. instead of using a heat gun or solvent first to break the adhesion. So. Burn me once but not twice. I will not take my business to them again.ServicesAuto windshield replacement

Fast and Courteous, and they know what they are doing! Reasonably Priced, Quality products, and Free Wifi !!! As well as a Guarantee. They Treated me well, I have to be honest, All in All, a Top Notch Experience, and I will Recommend A-1 Auto Glass in Roseburg Oregon as the Best place to have your Windshield Replacement Done in the whole State. Thanks A-1 Auto Glass, Great Job and Well Done ✅ You have Made Me a Loyal Customer. Best Regards, Aubry L. Tucker 2nd

So was scheduled to get my back glass replaced on my car it is under a 10 by 20 enclosed shed. The tech showed up and said no he can't do it. Said some stuff like gotta have access to open the driver and passenger door. Which the sides can be pulled up to allow access to the side of shed. Then the next excuse is not enough room for him to work.. well let's take a look at that I can open doors fully and literally work on my motorcycle and still have room to walk around... ooo then the kicker I can't do the job cuz of moisture... pointed to the ground and said did it look like there is moisture in there. I mean the gravel was dry as a bone and there is dust on the car. Then after that I get and I quote "I can't take that chance and what if". I called ahead talked to a rep and she said as long as 3 sides were covered and I can meet the requirements of door openings then it can be done. Well the tech just said nope can't do it gave me a bunch of excuses even after I pointed out logic behind his excuses... he still said no. Talk about laziness. I mean i took time off work to make sure i was here and meet the requirements. crappy customer service and just over all terrible experience. Will never use company again and will spread the word...

They truly talked big dlivered little ...said no problem so small one person drove it in another drove it out ..the guy that brought it out said on.the resisn will be there ..now it is sat and it is worse almost than when i took it in..lied about the service they could do b4 the work was done and started excuses when they brought it out 55 dollars for taking my.pick up on a test drive for less than 15 minutes in an out well playedServicesWindow repair

Idk what happened to the manager Blaine but the new guys there weren’t friendly. I had weatherstripping replaced on a quarter window and it was $200 (just the rubber around the window). I was double charged labor and charged for parts that I provided. They also started over 45 minutes late on the job. As a business owner that works with glass I will not be using them again.NegativePunctuality, ValueServicesInstallation, Service not listed

I bought a car with a shattered windshield from an auction and brought it to A-1. They told me it would be 3-4 hours before it was ready. They got it done in under 3 hours and it only cost me $289. They also give you 3 rock chip repairs for as long as you own the vehicle! I would highly recommend them to anyone who need a windshield repair!!