Shoals Auto Glass And Accessories Inc

We never said there was anything wrong with the sunroof. The door has been that way since we purchased the vehicle. I never had this issue with the initial windshield or even the 1st windshield you guys tried to replace. We assumed you were doing it correctly and had no reason to inspect until the wind noise. When we carried it back the 3rd time y’all said it would have to come out when we left it. So now you’re telling me you never touched it. This is going to be a he said she said situation but I can honestly say I’ve tried to be nice and work with you all but it’s seems it’s been story after story. Good luck 👍 n the future. Update: Took the vehicle back, tech heard the wind noise, when we left the car they were going to check it out. I get a call the end of the next day (we left it overnight) It’s ready, husband talks to tech and they blame it on my door tech states it looked someone had pulled top of the door out compared to the way the passenger door was. After looking at it, it looked like the whole door was not pulled up tight when it was shut, I Take the car, get door aligned back up still same noise no change. After further investigation it appears they chipped my paint at the roof line and tried to patch it and broke the clips that holds the side framing in place. This is information that should have been addressed with me! Initial post: Needed my windshield replaced so I took it Shoals Auto Glass. The first windshield they tried was an aftermarket windshield and would not calibrate with my safety features and it was ok no wind noise.So they ordered a factory windshield, a week later had it installed and I have the worst wind noise ever. I assumed it may have just been the March winds but I carried it back anyway and they said they didn’t notice anything. Said they used a water hose and did a leak test but I really couldn’t see where they used a hose. Well here I am about 2 months later and the noise is terrible. They were very friendly to work with but I never had the wind noise until the new windshield so I’m not sure if a seal got pinched or what but it’s very frustrating .

My wife was nice enough to take my truck to have a spider crack repaired in my windshield today. I have had numerous windshield repairs done throughout the years and this one was just not up to par. If I pay someone to do a job I expect to not have to clean up their mess when they are done. The epoxy used for the repair was smeared in about a six inch circle around the area and was not cleaned up well at all and the repair had some bubbles present. Hand prints were still all over the inside and outside of the windshield. Spent time this evening just to clean up after the tech. Just a messy job in general and did not seem professional at all. I cannot speak to her experience with the staff but my impressions of the work are not good.

I had a windshield installed that had been damaged. Teresa took the time to explain every detail, check my insurance card for me to let me know my deductible and ordered the glass and set my appointment. They were right on schedule with the repair, did a fantastic job, cleaned it up and got me on the way. I buy all my accessories from them, even when I worked at the local Chrysler Dodge dealership for over thirty years, because their prices were lower than I could get them at dealer prices. I highly recommend Shoals Auto Glass for any of your glass or accessory needs. Top notch staff always do a spectacular job. I rate them a "13" on the 1-10 scale. Thank y"all for all your service! BH

Had new windshield put in. They left broken glass in my truck. It was all over the dash the driver side floor, steering column. Didn't put wipers back on correctly, they pinched the hose for the water sprayer that sprays on your windshield . Thank goodness my hubs knew how to fix all these problems. Said it would take 2 hours they kept it for 4. Since my remarks here that I made Shoals Auto Glass was more than happy to correct any problems that we had. They did make things right and for that I am truly thankful. They are a good place to do business they just had a employee that didn't care about his work performance. It has been rectified. Thank you Shoals Auto Glass.

Thumbs up to these folks!! The window on our car got stuck in the down position and we feared we'd need to replace the motor which could be spendy. We called to see if they could help us out, and they got us in right away for a diagnostic. Five minutes after the technician took our car back, he was done and had our window back up and fixed! Turns out the motor got stuck on stupid and just needed a lil knock on the door panel and it came right up. Whew!! They charged us nothing!! Really appreciate their integrity and friendliness! If we ever have auto glass needs again we'll definitely be using them! Thanks yall!!

GREAT place to do business with!!! Brought RV to them today, after weeks of getting a run around from several other RV dealerships and glass companies. From start to finish experience was easy. When I arrived they didn't try to "feed me a line" which they could easily have done to "upsale". I was already prepared to spend quite a bit to have windshield removed, seal replaced and windshield reinstalled. Ended up needing only to have seal sealed. Recommend anyone with an RV to skip those "big" RV dealers on North Alabama for windshield repair and go directly to Shoals Auto Glass.

This place is the epitome of class. I purchased a car 3 months prior and while driving the frame surrounding my windshield began to loosing and lift away from the windshield. I stopped in at Shoals Auto Glass to get It repaired. The workers there were appalled at the job that was done to by the person who installed the windshield. I fully expected to pay for the repair but the technician simply said "don't worry about it." Even though they were not responsible for the work done previously they took upon themselves to make it right at no cost it is greatly appreciated.

Did a great job on my windshield repair. However, I found their pricing to be a bit shady. I called up there and the lady told me $315. I pulled up at the place and the same lady took a look at my windshield and told me $329. And finally, when I went to make an appointment, all of a sudden the price was $349. When I asked about the price change, the lady did not give me an answer. Honestly, I should have just gone to the Safelite in Madison. Edit: somebody from the company called me and said they would reimburse me for the initial quoted amount.

Excellent! They got my windshield the next morning. Took 1-1/2 hours to install. Good price. Excellent work! - As I waited, several others were in shopping and having accessories installed. The employees (I witnessed two employees) were very helpful to all, not pushy to make a sale, did not try to influence the higher priced items...they asked all the right questions to try and help the customers make the BEST decision (tonneau covers, truck box, weather tech mats). -Waiting area with large TV for comfortable wait.

Had a crack in the windshield of my 21 colorado in January. They replaced the windshield and the seal was squeezed out on the inside. I brought it to their attention and they reinstalled. When I picked up my truck I noticed black smudges on my light colored interior trim. They cleaned all of the areas. My rearview is very loose and apparently was not installed properly. I am disappointed with the lack of attention to detail. Even if it was an 87 celebrity it should be done correctly.