Safelite AutoGlass

This is 2 weeks overdue, but if I could give 0 stars I would. One day it was extremely cold and when I got to my car I saw that the crack that was on my windshield had spread all the way across. So, I went through my insurance to get my windshield done and I only had to pay a $100 deductible. When I tell you it was the worse experience ever. During my 1st appointment, I went to pickup my car. Sitting in the parking lot, I noticed something in my windshield wasn’t sure what it was at the time. I went inside and asked the lady who worked the desk if she could come outside and look at my windshield. Cause it was something wiggly in my windshield. When she said in my drivers seat she immediately said she didn’t see anything and that I had warranty to get it fixed, but she didn’t see an issue. So I said ok, maybe I’m tripping. I decided to pull off and as I’m driving away I have to keep adjusting my line of sight on the road cause it looked as though the sidewalk was coming towards me. I immediately turned around going to them (cause I wasn’t far literally at the stop sign) and a man this time came outside and looked told me “I see exactly what you see. It’s called a distortion. I’m glad you came back cause you could have had an accident, but the glue is wet so you’ll have to wait a week.” Went back a week later, they replaced my windshield but when I got my car back my security sensor was hanging from my windshield. The reason “oh you had a different tech and he either forgot to put it in back in or he didn’t know how to put it back in but you can wait a day or 2 to do it yourself.” I immediately told them no and that I paid them for a service. I had to wait another week to get that fixed and literally 2 days later my rear view mirror fell off while I was driving not once, but 3 separate times or different days. I went to the dealership at this time and the guy was able to fix my rear view mirror in the windshield. I had received a lot of GREAT reviews from friends and family who went to the Safelite, but my experience was the worse. Oh yeah, when I called corporate, I was told “they have the option to give you new windshield wipers or some of your money back.” When I went back the last time, they weren’t offering me anything until I told them I told corporate and the same lady from the first time told the tech “throw some new windshield wipers on there.”

My experience with Safelite for a windshield replacement on my 2025 Hyundai Santa Fe, purchased in March of this year, was nothing short of a nightmare. When I initially scheduled the appointment, I specifically requested and confirmed an Original Equipment Manufacturer (OEM) windshield replacement. Upon dropping off my vehicle, I reiterated this critical detail multiple times to the staff, who confidently assured me that it was noted in the work order. A few hours later, I received a call for pickup. However, upon inspection, it was immediately apparent that a non-OEM windshield had been installed. When I brought this to their attention, their response was dismissive: "Oh, we are sorry, a technician made a mistake, but we can't do anything now. You can either take your car as is or bring it back a week later for replacement." Given their clear error, I chose to return the following week for the correct OEM part. A week later, I dropped off my car again. While the correct windshield was installed this time, the vehicle was returned with new damage. My car was scratched, the trim was visibly misaligned with gaps in multiple locations, and the white interior, including the dash and steering wheel, was left significantly dirty, requiring extensive cleaning on my part. This entire ordeal was a profound disappointment. My decision to choose Safelite over Hyundai's service, despite Hyundai's 10-12 day lead time for the windshield, was solely based on the promise of quicker service. Ironically, thanks to Safelite's profound lack of professionalism and multiple errors, the process ended up taking a similar amount of time, if not longer, and resulted in damage to my new vehicle. I will never use Safelite again and would rather pay a premium for a reputable service provider where accountability for errors is a given.

Safelite was recommended by Allstate to replace a windshield with minor damage for one of my company's trucks. They came out, removed the truck's windshield... then told me because of "rust" they can't install the new windshield. They also can't remove the rust and they can't just put the original windshield back on either as all of these options are against their company's "policies". I talked to someone named Dillon who just repeated the "policy" line, but was willing to do me a "favor" by recommending a friend on Facebook who can install a windshield for $200. I wasn't interested in paying more money to another person to finish the job Safelite had been hired to do, especially when their guy is outside with both the original windshield and the replacement one. Once I was done talking to Dillon I found out their technician had already left and had taken OUR windshield with him, leaving us with a truck with no windshield. We literally would have been better off if Safelite had never come in the first place. And there's no arguing any of this with them. Everyone I called repeated the "policy" line and when I asked for proof of where anyone from my company signed or agreed to their policies, they don't respond. And Dillon just insulted me and the owner, told us this has happened TWENTY times but it isn't a big deal cause they install 40 windshields a day and hung up on me when I asked for his full name. Looking it up, Safelite has been sued and is BEING sued for a laundry list of horrible practices and only seem to enjoy the position they're in from having made deals with insurance companies to be a recommended vendor. Even if you're going through your insurance, ask for ANYONE else your company covers. EDIT: Typos

I let Geico make an appointment here, without reading the reviews. Never again. I dropped my vehicle off at the 2 PM appointment time on a Saturday. When I had not gotten a pick up text by 4:30, I headed that way since they close at 5:00, and I live be 25 minutes away. When I arrived, there were several people waiting and ringing the bell for service, but no sign of an employee. After waiting 30 minutes, someone finally came out to tell me and another customer that the recalibration software had stopped working that afternoon and we would need to sign a waiver due to none of the safety features working, and reschedule appointments to have that done. I refused to sign a waiver (!) and left my vehicle there for them to finish the job they started. When I called to check on a completion time Monday, I realized you cannot speak with anyone at the actual location. There is no way to communicate with the people who have your car other than to go in person or wait on an automated text. I did not receive the text until late Monday afternoon, which means they didn’t make it a priority even after it had already been there two days. I’m also not sure that their “recalibration software not working” wasn’t an excuse because they fell behind and couldn’t finish all the work before closing. It seems odd that it worked fine until the last three vehicles of the day, and also worked fine the next business day. Edited to add: they also broke my windshield wiper during installation.

The worst service ever. Went in to get my Kia k5 windshield. 1st visit- they replaced it but broke my rear view mirror cap, where there is a huge gap between cap and windshield. Went back the same day and they schedule an appointment the next week 2nd visit- They said they couldn’t fix the mirror gap and try to convince me to ignore it as if it’s not a big deal. Remember this is a my brand new car that I bought 6 months ago. I did not get convinced and they said they will have to order OEM glass to fix that gap. I agreed to that. 3rd visit- went and replaced the galas with OEM glass but gap is still the same , technician mentioned that that is how it is or it is how it will be. I had to play with it and fix the gap. Now something ridiculous caught my eye the next day. This is crazy and very mad and sad to see this on my new car. 1- urethane primer is very excessive, and gap between glass and interior of my car 2- the strip goes on outside edges of windshield is broken and rattling On top of that I have been charged twice for wrist job they did. I lost all the trust on these people now, I am afraid they are going to break other things if I go back. I usually don’t write reviews but it took me a lot to write this review.NegativeQuality, Value

I carried my car to the oxmoor location and I was told that the wrong windshield was send to them and they will reschedule me in about 2weeks, okay they did and i brought my car back to them and they said when they open the box with the new windshield it was crack and they will come to me. So Jacob out of the Hoover location came to my house to repair my windshield. So me and my husband run off for about 30 minutes and by time Jacob call and said he was finish I told him we was around the corner but he had already left about a minute before I got home. I check my car as soon as i pull in and it was a scratch on my hood. I call Jacob and told him what I saw and he said he did'nt do it and will call me back, so he did and said the oxmoor location said they did it. I call and file a claim to them and they send a guy name Jeremy out and he came and took a picture and said his boss will call me and I have not heard anything from them. It's a shame you damage someone car and tell all kind of lies. But it is not over with me i am calling the corporate office and report the manager at oxmoor and hoover location you never can speak to them. They tech's need more training when repairing someone windshield.

I had an appointment today for a replacement - the glass was replaced but in the process the camera sensor or warmer was damaged and now it has to be replaced . The issue is now I have multiple alerts flashing and periodic beeping and it’s highly annoying . I am a full time ride share driver so I’m in my vehicle transporting passengers 8-10 hours daily - the passengers notice and knit pick everything so I’ve been reported because some passengers reported the errors on my dash and in their opinion my car should not be operable there are also tools that were left behind in my car and the side paneling on the windshield passenger side is sticking out so seems it was not properly placed back in the seams The job just feels a bit messy & unprofessional and now i really cant work my job like i need to - itll be a week or so until the part comes in & that is really putting me in a position -because now I fear that the periodic beeping & constant flashing errors will alarm my riders and interfere with me being able to be profitable …..would not ever recommend

Highly suggest the 208 Oxmoor location over the one in Hoover. If this review was for the Hoover location it'd be 2 stars. Hoover's customer service was awesome, but the quality of work was not. They installed the windshield into the upper left hand corner, it was painfully noticeable, the gap around the frame looked bad. They also gouged the paint around the windshield with the tool they used to take off the old one. Austin at the Oxmoor location made it right. He told me he removed the trim that came with the windshield and added some that they use that make it look just like it's from factory, which is what I originally expected. And the windshield is now perfectly centered in the frame. Aside from having to have it installed twice, the 208 Oxmoor location made it a good experience, friendly staff and solid quality of work.

Booked an appointment and took half a day off because their window was 12-5. Technician called this morning and said he’d be here around 1:00. Waited around half the day only to be called at 4:30 and told that the wife of the technician who was supposed to come went into labor. While this may be true I highly doubt it as it feels like an excuse to reschedule. However if it is true and I would’ve gotten a call before the end of the day I would’ve been happy to reschedule. But waiting until the end of the day is a red flag. Luckily this negative experience caused me to look up the local office reviews and wow I’m glad I did. No way I’m letting these folks touch my vehicles. Canceling appointment. If this is a franchised location corporate needs to step in. Terrible business practices.

The worst job I have ever had installing a windshield. The tech (Craig)was poor the customer service (manager poor no help or concern with my issues) was poor. I was told I needed to sign a waver for the cowl grill which I did and nothing was said at all about my pillar trim. They screwed up my trim and never even ask to see images of what I was talking about. The manager was more concerned about they were not responsible than listening to me the customer they got their money from my insurance company and were not concerned about my issues at all. I would never EVER EVER recommend this company to anybodyNegativeResponsiveness, Quality, Professionalism, Value